Good but can be better.
December 06, 2023

Good but can be better.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

Clients call different departments for various issues/sales and support. Transferring calls, 3 way calls and meeting calls all play a part in our daily usage. Call quality and dependability play a crucial role as well for our departments and is heavily relied on. However, call quality and connectivity have been a problem.
  • transfers
  • 3 way calling.
  • quality
  • dependibility
  • We have recently moved away from GoTo due to the issues we have had with your company.
  • The bad connectivity issues and support led us to another option for our communication needs.
Professional level of support. Improvement in connectivity, quality, and dependability.
We have recently moved on to another company for usage.

Do you think GoTo Connect delivers good value for the price?

Not sure

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Connect again?

No

Tansfers to a multitude of departments and 3 way calling.

GoTo Connect Feature Ratings

Multi-level Interactive Voice Response (IVR)
10
User templates
5
Call reports
4
Directory of employee names
6
Answering rules
7
Call recording
7
Call park
8
Call screening
8
Message alerts
6
Audio conferencing
8
Instant messaging
8