Item: GoTo Resolve
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use GoTo Resolve to help see what the problem without being in face to face. If student have problem to connect to the website and with GoTo Resolve we are able to connect to help resolve their issue.

Pros and Cons

Able to connect to student and staff
have the recording of what step we took
we can update or check what their system need.

Need to explain the process of Remote Execution

Return on Investment

improved time to resolution
security posture

Usability

I can check the person who is online if and if we get a call and they have problem, I could connect faster with the person.

All in One Platform

We had easy access to device of the faculty and we have inventory of the equipment we have at our institution.

Alternatives Considered

GoTo Resolve

I like to see what the program can help the institution

Key Insights

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Resolve go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Resolve again?

Yes

Other Software Used

Zoom, Microsoft Teams

Likelihood to Recommend

The best experience we have is the person having problem with their laptop, using GoTo Resolve you can connect and then see their update is need, With GoTo Resolve I can make restart to command to then check if the problem was resolve with this restart.

communication
remote support

Products Replaced

Key Differentiators

Product Features
Product Usability
Product Reputation
Prior Experience with the Product

W need a program to access our client in remotely

Evaluation Lessons Learned

Yes, we have any update in the program

review of GoTo Resolve

Overall Satisfaction with GoTo Resolve