GoTo Resolve(d) somethings
November 03, 2022

GoTo Resolve(d) somethings

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

GoTo Resolve is our remote management software. We use it for internal and external use. Internal - client pushed out. Internal we use the GoTo Resolve support part of the product. We use this to easily connect, manage devices w/out having user interaction (within the organization). It allows us to quickly connect to users home pcs by sending them the link. Facilitates our support and gives us a higher/faster level of support.

Pros

  • Installation
  • External Access is simple
  • Console/one pane of glass
  • Training Docs/Videos

Cons

  • Migration from GoTo Assist
  • More support from sales rather than sending links and saying contact so and so
  • Agent Producitivity
  • One pane of glass
Console is easy to use. The setup was cumbersome, especially coming over from GoTo Assist.
Having one pane of glass to utilize all the tools is a big plus.
We don't utilize all those features as we use a separate ticket system.
They're pretty much equal

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Resolve go as expected?

Yes

Would you buy GoTo Resolve again?

Yes

Useful: Remote management of devices. Remote assistance for staff and technicians.
larger scale deployments. We use it and deployed it to 1400+ devices.

Less appropriate: smaller scale deployments. Other products are just as useful for a lot less price.

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