Groove: great dialer and user interface, but some bugs!
April 30, 2020

Groove: great dialer and user interface, but some bugs!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove is being used by the sales organization at my company, primarily by SDRs to organize campaigns and automate dialing.

Pros

  • Call-Dialer is awesome.
  • User Interface helps keep me organized.
  • Analytics on numbers of meetings, calls, and connects are helpful metrics.
  • LinkedIn connection is great.

Cons

  • Personalizing messages within flows is not able to be done at scale.
  • Editing/managing templates is cumbersome.
  • Positive impact for SDR team for gaining visibility to what we are doing.
  • Negative impact from increased pressure to call people for the numbers even if they aren't very high priority.
Yesware is OK, but didn't have a dialer function as far as I knew. Groove has a better interface and puts everything into one more effectively.
Great support, webinars, zoom meetings with solutions engineers, they even had an in-person meeting at our office.

Do you think Groove by Clari delivers good value for the price?

Not sure

Are you happy with Groove by Clari's feature set?

Yes

Did Groove by Clari live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove by Clari go as expected?

Yes

Would you buy Groove by Clari again?

Yes

Massive campaign flows, call lists to dial through from your computer.

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