Helpful for customer engagement
December 23, 2021
Helpful for customer engagement
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Groove
Groove allows us to track all of the email communications with our contacts, create contacts (with the integrations with Salesforce) and send personalized email flows. It creates many efficiencies and saves time from our CSMs having to send personalized emails to each contact.
- Send and track emails.
- Send personalized emails on a specific cadence.
- Integrate with Salesforce where our data is captured and measured.
- Logging in as another user (to send emails on their behalf) can sometimes be clunky and take time.
- Support to answer questions is not super easy and takes time.
- Sending personalized emails in bulk when pulling from a SF report.
- Creating contacts.
- Tracking communication in SF.
- Increased productivity.
- Increased customer relationships.
- Increased customer adoption.
Do you think Groove, a Clari company delivers good value for the price?
Not sure
Are you happy with Groove, a Clari company's feature set?
Yes
Did Groove, a Clari company live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Groove, a Clari company go as expected?
I wasn't involved with the implementation phase
Would you buy Groove, a Clari company again?
Yes