I got in the Groove and I never want to get out
July 09, 2022

I got in the Groove and I never want to get out

Lily Powers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I use Groove every day to communicate with prospects. Every call and every email is logged onto contact records in Salesforce, making my job so much easier. Groove also allows me to set up these cadences called "Flows" so that I can predetermine the steps of communication that I want to take with a group of prospects--perhaps after a certain event or for a certain campaign. Setting up the Flows is incredibly easy--the website itself is intuitive and user-friendly, and I have so much visibility into useful metrics--like how many calls I've made or emails I've sent; the open rate of particular emails, etc.

Pros

  • Website's user-friendliness
  • Chat support feature
  • Range of options when creating flows
  • Excellent tools and features

Cons

  • Sometimes when using the dial pad when executing calls in a flow, it won't remove a person from the step after you've made the call and logged it
  • Sometimes the omnibar (chrome extension) will disappear
  • I'd like the suffix field for a contact name to appear when I'm executing steps in a play so I can see if they're an MD and I need to address them as Dr.
  • Dial pad
  • Flows
  • Omnibar
  • I'm a daily user, so I'm not sure what those metrics would look like
  • N/A
  • N/A
I've been able to figure out the whole tool by myself and in a short amount of time. Everything makes perfect sense when using it, and I rarely find myself wondering how to do something that I haven't done before. All my team members love the tool as well, and it's nice that things like logging calls and emails as well as how to set up a cadence with prospects aren't something we have to think about--Groove has made the processes of daily outreach an absolute dream.
10 to 1. The difference is night and day. It's not just that Playbooks was riddled with bugs and the tool would just be unusable VERY often, but it just wasn't a very user-friendly tool, to begin with. It was the first experience I had with a tool like that, and I just remember thinking "why is this supposed to make our jobs any easier? This is a headache to figure out and use." I remember it being something upper management was forcing us to use when really it was easier just to log everything myself. My first couple of weeks using Groove made me think "Oh, THIS is what a sales engagement platform is supposed to be like!" From the big things (like using the dial pad) or the little things (like the support team), Groove has proved itself in a thousand different ways why it's the superior product.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

My last job was as a BDR team lead at a different SaaS company, and we had a tool similar to Groove, but far less user-friendly, always had bugs and kinks they were working out, and it was just such a pain to use. Using Groove was such a positive change of pace for me--I felt like I could get so much more work done and feel confident that everything was going to be logged correctly. There are some features that Groove has, like setting a reminder to follow up with someone I got an email from in Gmail and then logging that reminder to their contact in Salesforce, that I couldn't have even fathomed myself, but I'm so glad it exists! My job is so much easier and I enjoy it more because of Groove. A few months into this job, I actually texted my former colleague at that other SaaS company and told him they should look into ending their contract with their current dialer vendor and look into Groove--it's THAT good. Any little problem I've had with it (which is rare) has been quickly solved by their super-responsive & friendly support team. Thanks, Groove!

Comments

More Reviews of Groove, a Clari company