Groove is a great product. With a few adjustments, the product could have a lot better user experience.
July 14, 2023

Groove is a great product. With a few adjustments, the product could have a lot better user experience.

Alicia Pruitt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I used groove to create emails and flows to go to our customers and employees.
  • create email flows
  • create emails for customers
  • organize text within emails to have eyecatching features
  • copy and paste options within email templates is lacking
  • more diverse email templates
  • email templates
  • email flows
  • flows have allowed me to increase customer engagement
  • email templates have allowed a more organized reading experience for our customers
It really took a lot of playing around with things to get my first email started.
also, your learning videos are great, but are a little hidden
It's not that Hubspot is better than Groove, it's that our data does not pull over to groove very well from hubspot.

So, if you are going to attract hubspot customers, you need to have a better process for moving your data over

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

We have difficulty building lists within groove from products that we have used in the past...importing old lists from hubspot.
I have found it easy to connect our emails lists from Salesforce