1. Home
  2. Knowledge Management Systems
  3. Guru Reviews
  4. User Review of Guru
Guru is great at managing your internal knowledge base
September 29, 2023

Guru is great at managing your internal knowledge base

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

In order to enable our support teams, we use Guru to document processes across Operations org and in my role, I have to ensure Guru cards are set up properly ahead of a launch.
  • Easy search of keywords on relevant cards
  • Good UI to integrate with our Zendesk system
  • Better integration with other repository systems like Confluence
  • Card views
  • N/A
Guru is great for a support based ticket teams to manage their knowledge base vs. Confluence that are less interactive

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

- For support based team, it is a great tool to manage SOPs
- But there is accessibility and ease of use from cross-functional point of view. For example, we have to always copy/paste or create PDF to share to our partners so we can collaborate. Maybe integration with Confluence can fix this to enable different point of perspective/collaboration