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Guru lets me focus on the solutions, not the problems
Updated February 02, 2024

Guru lets me focus on the solutions, not the problems

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We use Guru to quickly get help while troubleshooting our products. We use it all the time, it helps with and solves many of our cases. It makes me more confident in my work. Our managers motivate us to use it as well, I have never had something Guru did not have the answer for.
  • Quickly come up with answers
  • Provides detailed troubleshooting steps
  • Solves cases
  • Sometimes key word search could be better
  • Sometimes it recommends other Gurus not related to the issue
  • I would like to see an app
  • Handing troubleshooting solutions
  • Keeping the information up to date
  • Being a database for some equipment
  • All positive
  • Allows me to grow
I selected Guru because Guru hands solutions better and more clear than the other software.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Guru hands me cards that can solve the problem that I am currently working on. This can allow me to focus on the customer that I have on the phone. It helps me getting better at troubleshooting but also helps me with my softskills because I can focus on them while Guru does the troubleshooting for me.

Using Guru

250 - Customer service
250
  • Troubleshooting
  • reference
  • information
Without Guru, my work would be somewhat impossible