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Knowledge Management for the Future
October 16, 2023

Knowledge Management for the Future

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Guru houses our knowledge base, all information that our employees in the contact centers need to have is available in many different ways for them to access, either through the web page, the extension, or through integrated apps. It is easy to share and track use analytics to help us build a better knowledge base.
  • Integration
  • Collection management
  • User management
  • Public and Private cards
  • Analytics
  • Searchability via keywords
  • Additional editing functionality
  • Shareability of cards
  • Integration into other systems we use for communication
  • Collection management
  • Provides the ability to quickly share information in a contact center

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

Guru has been beneficial in how we implemented it for our contact centers. We are able to quickly access and share important information when needed, and can be sure that only those who have the permissions within Guru are able to access specific information. It also makes it easy for users to comment on cards when needing to see corrections, including the recent update to in-line comments where users can select specific parts of a card, as someone who helps manage the resources, it's useful to know what a user is looking at when they comment.