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Why we love Guru
December 01, 2023

Why we love Guru

Jamie Senior | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Guru is the source of truth for our team and treat Guru like it's our own company "Google. Any question someone has should be able to be answered with content from Guru.
  • Organization of information.
  • Confirming if information is relevant by having cards verified.
  • Building out content within the platform.
  • Integration with Slack.
  • If we need to export Guru cards. The process is tedious.
  • Clearly identifying WHO EXACTLY should be verifying cards.
  • Finding drafts.
  • Verified content
  • Organization
  • Adding any sort of information that may be relevant to our company
  • Streamlined Knowledge Sharing: Guru has significantly improved Tripleseat's internal knowledge sharing. With its user-friendly platform, our team can easily create and access critical information, ensuring everyone stays on the same page. This has boosted collaboration and efficiency across different departments.
  • Enhanced Sales Enablement: Guru's role in building battle cards for our Sales team has been a game-changer. The platform provides quick and easy access to up-to-date, relevant content, helping our sales representatives stay well-informed and confident during customer interactions. This has positively impacted our sales process and customer engagement.
  • Responsive Support and Guidance: The Guru support team's responsiveness and willingness to assist have been invaluable. Whenever we've had questions or needed guidance, they've promptly scheduled meetings, offering insights and suggestions that have proven instrumental in optimizing our use of the platform. This proactive support has contributed to a positive overall experience with Guru at Tripleseat.
Being able to build content in Guru is super easy. MT is very challenging. Typically we build in guru, and then export and upload into MT.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

The Guru support team promptly addresses any inquiries we may have regarding use cases, such as constructing battle cards for our Sales team. Upon requesting a meeting with our account manager, a session was promptly scheduled, accompanied by valuable guidance and suggestions.
Additionally, Guru really came through when we needed help organizing our knowledge base. We were kind of lost, but their support team was right on it. They helped us set up categories and tags, making everything way more organized and easier to find. It saved us a ton of time and headaches.