Drive your company to next level
February 07, 2024

Drive your company to next level

Laura López Llopis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We use Guru at work to centralize knowledge and improve productivity by diminishing imputs via chat.
We have different collections for different departments among the company as well as collections for processes that imply the whole team.
Everyone in the organization is invited to use Guru first when having some question and if the information needed cannot be found in Guru, we encourage them to document it when they get the answer.
  • Customer Service is TOP
  • Connect with Slack or other apps
  • Organizing info (collections, boards, etc)
  • Design of the writing interface
  • Having a card under two collections
  • Customizable verification window
  • 40% less messages on internal chats > increased productivity
  • A single knowledge database
  • Noise is reduced

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

It's perfect when a company grows in number of members and informations needs to be storaged so everyone has access to it and can check it when needed instead of asking directly a collegaue, which is inefficient.
It's also helpful to create a database of standardized procedures so you can make sure everyone has access to them.