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Love Guru
May 23, 2024

Love Guru

Ariana Adler PT, DPT | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

As a customer success manager, I often need to find information and know that it is up-to-date. Our internal drive had a lot of duplicate information so it was tough to know if the information was accurate. Guru helps us keep our information standardized and organized so we can provide our customers with the best information possible. It's never fun to realize that you provided out of date information to a customer. Guru helps our teams avoid this issue!
  • Makes sure accurate information is shared across our company
  • Securely stores internal information
  • Allows employees to share up-to-date information with customers
  • Would love to be able to highlight information in Guru cards
  • The chrome extension often logs me out of Guru.
  • Better integration with Slack
  • Less customer escalations
  • Decreased time to find information
  • Less stress for employees

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

I needed to see what the status was for a new feature we were working on. My customer was asking for information to see if it would be a good fit for their business. What I did was go into Guru and look up the feature. I saw the most recent updates from my company and what information was customer-facing. I was then able to share the information, project timelines, and pricing information with my customer.