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HEAP is great for customer success orgs
October 27, 2022

HEAP is great for customer success orgs

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Growth

Overall Satisfaction with Heap

Used to determine what customer questions were most pressing, what templates customers were using the most, and where the information gap was coming from, so we could then resolve it.
  • Locate information gap
  • Analyze large amounts of information
  • Display in visuals so easy to understand
  • More filtering
  • More visuals to present
  • Able to download as PDF
More wide scale information than zendesk analytics.

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

Yes

Did implementation of Heap go as expected?

Yes

Would you buy Heap again?

Yes

Best for analyzing large amounts of information to find trends, and then represent it visually, so it can be shared across the org. Can be integrated with wiki's (through saving) or added to reports. Very helpful for visual learners. You are also able to determine small scale information, like click on a ticket and see the Zendesk information.