Robust software with great analytical capabilities
December 03, 2022
Robust software with great analytical capabilities
Score 8 out of 10
Vetted Review
Verified User
Software Version
Growth
Overall Satisfaction with Heap
Heap is assisting us in determining our next course of action. We have the ability to verify or disprove any default assumptions we may have. We are better equipped to determine when further in-app or other messages is useful or essential. Naturally, one of the fundamental components is the ability to locate friction points in a process that has been created for our clients.
- Data flexibility
- Understanding user interactions
- Ease of A/B Testing
- Requires additional segmentation
- Difficult to learn
The ability to view events in real time as they occur, restrict them to just show mine, and then create dashboards using those events is the finest feature for me. It eliminates the requirement for constant 100% accuracy in documentation maintenance and guessing. I can monitor how well features and releases are doing and determine what has to be done for those that don't. It's a terrific tool for presenting the team with statistics and the results of their effort as well.
Do you think Heap delivers good value for the price?
Yes
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
Yes
Did implementation of Heap go as expected?
I wasn't involved with the implementation phase
Would you buy Heap again?
Yes