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Good system, more expensive than competitors
Updated September 14, 2016

Good system, more expensive than competitors

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

We use hipchat as an internal chat system. It's used primarily by the Cloud Services department, but people that use our internal products also have access to support rooms where they can ask questions.
  • Hipchat has good support for message searching to allow you to go back through history and find important comments or copy/pasted things.
  • Room creation, deletion, administration, and the general usability of Hipchat are all very solid.
  • The added emoji features are a ton of fun.
  • The online webapp is not as good as it probably should be.
  • Hipchat is surprisingly expensive for a large team.
  • Hipchat integration with other services is lacking compared to Slack.
Hipchat was selected by my superiors and works fine, though we are limited to the free version with only 10k message history. I prefer Slack or Telegram, though Telegram would require quite a bit of customization, Slack is a superior, cheaper option to Hipchat.
Smaller teams will get a reasonable price from Hipchat, but large teams will have to face a rather steep bill.

HipChat (discontinued) Feature Ratings

Project Management
7.5
Mobile Access
7
Search
8
Communication
6.3
Chat
7
Notifications
6
Discussions
6
File Sharing & Management
5.8
Video files
7
Audio files
7
Access control
5
Advanced security features
5
Integrates with Google Drive
5
Device sync
6

Evaluating HipChat and Competitors

Yes - We replaced Lync with it. We still use Lync for interacting with some other departments, but internally we only use Hipchat because it is way better than Lync and has support for things engineers do.
  • Price
  • Product Features
  • Existing Relationship with the Vendor
Plain and simple, the free version of hipchat was selected because it was free.
I would probably try to experiment a little more before making a decision, rather than simply reading reviews.

Using HipChat

All of the core features are easy to grasp and use for even a basic computer user.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Room/Group creation
  • Personal Messages
  • Tagging people
  • Text replace in a previous message
  • Controlling room admins
  • Fine tuning the room notifications
Yes - Very well. No complaints about any features, though I would not consider the mobile version the ideal version simply because it's the mobile version.

Integrating HipChat

The integrations are reasonably solid, but there is nothing overwhelming about their ease of use or about their difficulty to use. The appearance of an integration in the actual chat is also fairly standard with nothing particularly outstanding or disappointing.