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Game Changer
Updated December 09, 2021

Game Changer

Stefanny Avera | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Hootsuite Free

Overall Satisfaction with Hootsuite

I create content for not only AE&ES but also for many additional companies as well. Hootsuite allows me to schedule and organize all social media postings and content from one location. It is easy to use and very affordable.
  • Organization of content
  • Post to multiple platforms at once
  • Scheduling out content
  • Tracking social media ratings
  • No hidden fees
  • No unexpected gotchas
  • It shortens the amount of time spent of social media.
  • [It] sends automated emails weekly.
Not only do they have a free version, [but we also] use a paid version and love the ease of use.

Do you think Hootsuite delivers good value for the price?

Yes

Are you happy with Hootsuite's feature set?

Yes

Did Hootsuite live up to sales and marketing promises?

Yes

Did implementation of Hootsuite go as expected?

Yes

Would you buy Hootsuite again?

Yes

I use this for multiple companies and appreciate the ease of it.

Hootsuite Feature Ratings

10.0
Boolean keyword searches
10
Filtering out noise/spam
10
Sentiment analysis
10
Broad channel coverage
10
10.0
Content planning and scheduling
10
Audience targeting
10
Content optimization
10
Workflow management
10
10.0
Automated routing and prioritization
10
Customer interaction histories
10
Bulk actions
10
10.0
Lead generation
10
Content marketing
10
Paid media management
10
Campaigns and promotions
10
10.0
Twitter
10
Facebook
10
LinkedIn
10
Instagram
10
Pinterest
10
YouTube
10
10.0
Campaign success analytics
10
Real-time tracking
10
Competitor analysis
10
10.0
Role-based user permissions & privileges
10
Mobile access
10

Hootsuite Customer Engagement and Support

It allows me to schedule the entire month's social media content all in a single day. Then I can set it up and forget about it. I also love getting the weekly report on how the social media posts are doing. [It helps] to drive the direction of the posts.
I have never had to reach out to customer support. I did have to go to the questions section to see how to change my email login, but that was simple and quick.

Using Hootsuite

2 - The owner [and I] are the only two that are a part of [the] content.
1 - Just myself. I am the content manager.
  • Social media
  • Sales
  • Audience
  • Time management
  • We will continue to use Hootsuite for our social media content management.
The ease of use and overall experience is nothing short of perfection.

Evaluating Hootsuite and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
To us, the ease of use and cost were most important. We needed it to be cost-effective. This was an amazing option.
I wouldn't change it. We are happy with where it got us.

Hootsuite Support

ProsCons
Immediate help available
Support cares about my success
None
N/A
The only help I ever needed was switching user email. It was simple to get help and was fixed in minutes.

Using Hootsuite

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
None
  • Scheduling content
  • Collaborating as a team
  • N/A
Yes, but I don't use it