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HubSpot: The best solution for scalable companies.
Updated February 03, 2016

HubSpot: The best solution for scalable companies.

Sara Rose Harcus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Software Version

Professional

Modules Used

  • Email
  • Blog
  • Reporting
  • Site Pages

Overall Satisfaction with HubSpot

We use HubSpot to market our agency. We use the HubSpot COS for our site (great decision, we switched from WordPress). It makes things scalable, reduces onboarding time for new employees (being an incredibly user-friendly platform), and has helped our agency to grow at an exponential rate.
  • HubSpot's site pages are my favorite. We previously used WordPress, which was slow to update and took hours to make edits on, and required advanced knowledge to make small changes. Site pages has allowed anyone in our company to make changes and updated pages as needed because the platform is easy to learn and intuitive.
  • The blogging platform is great.
  • HubSpot's email has gotten faster this year. There used to be a lag for receiving emails immediately (up to 15 minutes for some API tie-ins) but it is much faster now.
  • Social publishing is super easy. If you already create your content in HubSpot, there is no need to use a secondary platform to syndicate content on social.
  • Honestly, every frustration I've ever had with HubSpot has been able to be solved by calling their customer support. Their support team is the best I've ever worked with.
  • It would be great if HubSpot could add more social monitoring for platforms other than Twitter. Facebook and Instagram would be awesome, but some of that is not necessarily up to HubSpot.
  • Using HubSpot for out site pages, marketing platform, and CRM has increased the efficiency of our entire organization. Everything is scalable and everything is in one place.
  • One thing about HubSpot is that it would be difficult to transition away from if you ever needed to, so make sure it it the absolute best choice before you jump in.
HubSpot provides the best product with the best customer service at the best price. It is more expensive than other marketing platforms, but we have never questioned the value in that expense, especially after hearing complaints from users of competitor platforms. It was an easy choice after comparing to Pardot, Marketo, and the option of hacking together a bunch of different tools into one.
We ask clients what they will be using it for. It is less suitable if you are only looking to do one thing, like email. If you are looking to do just email, use something like Iterable or MailChimp instead.

HubSpot Marketing Hub Feature Ratings

9.6
WYSIWYG email editor
9
Dynamic content
10
Ability to test dynamic content
10
Landing pages
10
A/B testing
9
Mobile optimization
9
Email deliverability reporting
9
List management
10
Triggered drip sequences
10
9.8
Lead nurturing
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
9
6.5
Calendaring
5
Event/webinar marketing
8
9.0
Social sharing and campaigns
9
Social profile integration
9
10.0
Dashboards
10
Standard reports
10
Custom reports
10
9.7
API
10
Role-based workflow & approvals
8
Customizability
10
Integration with Salesforce.com
10
Integration with Microsoft Dynamics CRM
10
Integration with SugarCRM
10

Using HubSpot

We renewed and will continue to renew with HubSpot. Unless they do something awful. Like try to bring back mom jeans or something.

HubSpot Training

HubSpot Support

HubSpot support is the best I've ever experienced, with any company I've ever been a customer of, ever.
We use a lot of technologies at our business and do not hesitate to contact support if something goes awry. So we talk with a lot of support teams. Personally, having to deal with verizon, microsoft, apple, support etc, talking with HubSpot support seems like an ENJOYABLE experience. I know every time I talk with them they will do everything in their power, even grab another engineer, to get my problem solved.
Also, there is NO transferring. Every person we've ever talked to has been perfectly equipped to fix our complex problems.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Yes. They are very responsive to bugs. Some things can't change overnight, obviously, and when there are bugs, HubSpot is the first to let you know. So it's rare that we are reporting the bugs to them, but sometimes it happens. Usually someone follows up to let our team know it's been resolved, which is nice.
That one time, when someone deleted an important contact list, and HubSpot support found it and restored it for us.... yeah. That was pretty exceptional. It was totally our fault, but they were no less willing to devote the better half of an hour to digging around and finding the deleted list for us.