Item: HubSpot CRM
Rating: 3
Author: Mehryar Zahed

Use Cases and Deployment Scope

By inputting information into the database to make sure we can keep track of what’s going on and what’s needed to be followed up on. Includes calls , emails , texts , and information display. Daily follow ups allow the team to keep up on tasks and account status. [Provides important information] and improvement.

Pros and Cons

Tasks
Calls
Emails

Better calls
Follow up task slots
Less lag

Return on Investment

Good evaluation
Bad app
Good follow up

Usability

Lots of room for improvement with the app I think. Does have lots of great perks on the desktop but I think the app would make my life a lot easier. Over all great product and makes efficiency a lot [better] within the company. Also keeps employees accountable for what they are doing.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

Good to keep track of information and follow up with customers. Kind of hard to use the phone app. Would utilize the phone app more as this has lots of potential to help customers who are on the go. But the online desktop is good as well. Better app needed for sure.

HubSpot CRM review

Overall Satisfaction with HubSpot CRM