HubSpot CRM review
May 13, 2021

HubSpot CRM review

Mehryar Zahed | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

By inputting information into the database to make sure we can keep track of what’s going on and what’s needed to be followed up on. Includes calls , emails , texts , and information display. Daily follow ups allow the team to keep up on tasks and account status. [Provides important information] and improvement.

Pros

  • Tasks
  • Calls
  • Emails

Cons

  • Better calls
  • Follow up task slots
  • Less lag
  • Good evaluation
  • Bad app
  • Good follow up
Lots of room for improvement with the app I think. Does have lots of great perks on the desktop but I think the app would make my life a lot easier. Over all great product and makes efficiency a lot [better] within the company. Also keeps employees accountable for what they are doing.
HubSpot CRM is designed to actually help businesses align their sales and marketing efforts in a subtle way. HubSpot CRM [has] impacted alignment and cooperation between your sales and marketing teams and essentially created new strategies for us to draft more information needed, which for all intents and purposes is fairly significant.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Good to keep track of information and follow up with customers. Kind of hard to use the phone app. Would utilize the phone app more as this has lots of potential to help customers who are on the go. But the online desktop is good as well. Better app needed for sure.

HubSpot CRM Feature Ratings

5.7
Customer data management / contact management
5
Workflow management
6
Territory management
6
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
6
Contract management
6
Quote & order management
5
Interaction tracking
6
Channel / partner relationship management
5
5.7
Case management
5
Call center management
6
Help desk management
6
6.5
Lead management
6
Email marketing
7
5.3
Task management
5
Billing and invoicing management
6
Reporting
5
5.7
Forecasting
6
Pipeline visualization
5
Customizable reports
6
6.3
Custom fields
5
Custom objects
6
Scripting environment
7
API for custom integration
7
6.0
Role-based user permissions
4
Single sign-on capability
8
5.0
Social data
7
Social engagement
3
7.0
Marketing automation
7
Compensation management
Not Rated
6.0
Mobile access
6

Comments

More Reviews of HubSpot CRM

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM