Exactly what a CRM should be
October 08, 2021

Exactly what a CRM should be

Anthony Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Mach Machines is using HubSpot CRM across our entire organization to get visibility on customer interactions before and after the sale. HubSpot allows our sales team to create more proposals quickly, meaning more interaction with more customers. The time we spend inside HubSpot CRM is efficient. We do not have to spend tons of time on data entry. Enter the prospect's URL and known data is fetched. Add an email address in Outlook and it will populate in HubSpot CRM. We do not have to double our efforts or force HubSpot CRM to work for us, it just does.
  • Quoting.
  • Data entry.
  • Customer management.
  • I wish there were more a la carte options.
  • I wish quoting was at the sales starter level.
  • Increased sales rep adoption.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Perfect for a start-up company.

HubSpot CRM Feature Ratings

Customer data management / contact management
10
Workflow management
Not Rated
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
8
Interaction tracking
10
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated