Why we love HubSpot!
December 20, 2021

Why we love HubSpot!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot to house our customer's information - progress in their application - and retain relationships.

Pros

  • Round robin
  • Manage customer deal stages
  • Track email

Cons

  • Scan feature for document uploads
  • Automatic email reading to avoid multiple contacts
  • Easy to use system - does not require much training for new employees
The ability to have a support team available most of the hours of the day.
Very much so- not much involved in marketing but I do know for a fact that our marketing team loves this so much about HubSpot!
Wide variation of marketing options.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

One of my favorite features with HubSpot is the ability to connect with Support almost 24/7 which is FREE, unlike other CRM which availability for support is very much limited or sometimes expensive. This way, I'm able to learn and maximize the power of HubSpot every time I find something odd or think of something that we need. Most of the time, HubSpot already has a solution for it- I just needed help to figure it out.

HubSpot CRM Feature Ratings

9.2
Customer data management / contact management
10
Workflow management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
8.5
Custom fields
10
Custom objects
7
API for custom integration
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
10
7.5
Social data
5
Social engagement
10
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
1.0
Mobile access
1

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