HubSpot gives me back time to sell which is what it is all about.
January 24, 2022

HubSpot gives me back time to sell which is what it is all about.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot to help me keep up with all of my customer interactions. It is nice to have one place that automatically tracks and keeps all of my touchpoints together. Not having to log every email and phone call manually is a time saver for sure allowing me to have more time to sell.

Pros

  • Tracking Emails Activity
  • Recording Phone Conversations
  • Connecting company website details

Cons

  • Need more robust ways of looking up companies like by zip code etc.
  • I am new in my position so that is hard to quantify at this point
It is not the easiest I have used but then again it provides a lot more integration which saves steps. Not having to enter every email and phone conversation manually and with all of the detail is huge when time is money.
Being able to see every marketing touch from other people on the team is great for having a united front on the marketing campaign. If we are all talking the same story. It will be adopted and understood by the customer with greater success.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot is great for tracking all customer contact but it would be better if you could also track customer spending.

HubSpot CRM Feature Ratings

9.3
Customer data management / contact management
10
Workflow management
Not Rated
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
10
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
10.0
Lead management
Not Rated
Email marketing
10
7.0
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
7
7.3
Forecasting
8
Pipeline visualization
8
Customizable reports
6
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
8.0
Role-based user permissions
Not Rated
Single sign-on capability
8
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
8.0
Mobile access
8

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