Item: HubSpot CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use HubSpot to help me keep up with all of my customer interactions. It is nice to have one place that automatically tracks and keeps all of my touchpoints together. Not having to log every email and phone call manually is a time saver for sure allowing me to have more time to sell.

Pros and Cons

Tracking Emails Activity
Recording Phone Conversations
Connecting company website details

Need more robust ways of looking up companies like by zip code etc.

Return on Investment

I am new in my position so that is hard to quantify at this point

Usability

It is not the easiest I have used but then again it provides a lot more integration which saves steps. Not having to enter every email and phone conversation manually and with all of the detail is huge when time is money.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

HubSpot is great for tracking all customer contact but it would be better if you could also track customer spending.

HubSpot gives me back time to sell which is what it is all about.

Overall Satisfaction with HubSpot CRM