Best CRM in house
February 20, 2023

Best CRM in house

Imaad Quraishi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot is our end to end solution tool which we use in our Sales team. It helps our team to remain in sync with respect to the company and contact information. Very user friendly and easy to use. I would highly recommend other companies to use HubSpot as a single source tool.

Pros

  • Contact Information
  • Dashboards
  • Company Information
  • Lead management

Cons

  • Error happens sometimes
  • Becomes slow sometimes
  • Log in repeatedly
  • Cost savings
  • Time management
  • Lead management
  • Productivity
Very much dependent on the tool. HubSpot has been a revolution in terms of management for an organisation. It gives an end to end solution which other CRM's lack. With each passing day, HubSpot is upgrading with new features. As compared to Salesforce, HubSpot is very easy to use and understand.
We use it on a sync basis as a sales and marketing team. Our marketing team uses the analytical part of HubSpot as well to get better insights and we as sales team have been using it in and out for our day to day work related stuff. It's keep both the teams realigned.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

In an organisation, HubSpot is the best tool to use. We use HubSpot for our lead management right from the start to the end. It's been really helpful as an organisational level to have such tool in place which is an end to end shop for our work related material.

HubSpot CRM Feature Ratings

9.5
Customer data management / contact management
10
Workflow management
10
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
9.0
Case management
10
Call center management
10
Help desk management
7
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10

Comments

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