HubSpot is a Small to Medium Sized Business Must Use
February 20, 2023

HubSpot is a Small to Medium Sized Business Must Use

Rebecca Petersen Blahosky | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Our organization is a B-to-B distributor in the professional hair (salon, barbershop, hair replacement) industry. We use HubSpot as our CRM for both customers and prospective customers. HubSpot allows us to ensure that we're serving our customer partners in an efficient, but meaningful way. Our team utilizes HubSpot to record valuable information to ensure that our customers receive the communication and information they need for the best possible customer experience. We also utilize HubSpot to manage communication with prospective customers so that we're providing valuable information without stalking them.
HubSpot is easy to use and helps us do our jobs better.

Pros

  • Customizable CRM - tracks the details most important to our organization
  • Integrates with Key Applications (like Shopify, Outlook, Text Apps)
  • Task Tracking & Reminders

Cons

  • I love the 2 Factor Authentication for Safety but it's annoying to do daily
  • Improved Customer Communication Efficiency
  • Reporting Helps Us Make Better Informed Business Decisions
It's simple and easy.
Yes! We have integrated our social advertising to populate in HubSpot. This allows us to maximize and record Outreach, get appropriate detail to prospective customers, and categorize those not interested so that we're not bugged people or wasting resources.
We reviewed a range of options for CRMS. It was 3 years ago, so I don't remember all the options. This decision was very thoughtful and we compared HS to many other options - from a capabilities perspective, as well as cost.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Working in a small business, I believe HubSpot is the best CRM option. It's expansive and has everything you need but is affordable.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
10
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
10.0
Marketing automation
10
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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