Hubspot CRM is the way to go!
March 16, 2023

Hubspot CRM is the way to go!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use Hubspot CRM to track our clientele down both to the basic core of interested prospects and non interested prospect. From our interested prospects we are able to set meetings and track them down to the date and time and from the non interested we can either filter them out or reuse them in about 6 months for a 2nd try. Sometimes there are connectivity issues that makes the entire system go down and we cannot track the call count but other than that they system is very smooth. We use Hubspot CRM for Tax purposes. We are able to filter our emails, texts, notes, and calls around 1 single business and everyone is able to see what area the business is at. Due to this I can see specific notes to know if someone is interested in our ERC program or if they aren't. this helps alot with projected sales and well as quota numbers.
  • Hubspot CRM is very accurate in the call count.
  • Hubspot CRM is very great at reminding you of reminders at the exact times, no delay.
  • Hubspot CRM is very great at filtering out faulty or invalid emails.
  • When calling sometimes Hubspot CRM automatically disconnects.
  • HubSpot CRM does not track Email grammatical errors, if you don't check it an email will be sent as is.
  • HubSpot CRM reporting center will sometimes glitch when you're looking for updated information for deals, call, and revenue growth.
  • HubSpot CRM saved us money on Marketing.
  • HubSpot CRM Saved so much time management on Business monitoring
  • HubSpot CRM helped with Revenue as it tracks the amount we make for a business and our share out of it.
HubSpot CRM is super easy to configure. i have used systems in the pas that were very laggy and they just didn't present the business info properly. in prior systems we had to build clientele and businesses from scratch. Due to how efficient HubSpot CRM works with Zoom Info there is an option to just import the important info we need directly from Zoom Info's website and we can work just a tad bit faster.
Due to how efficient HubSpot CRM is and it's integration with Zoom Info, we can see everything that a company is working with from their average money making potential down to how many employees they have at their company. Due to being privy to this information we are able to upload specific businesses that we want to target and make it a goal to retrieve them for our business profits. This makes both our sales and Marketing sky rocket.
Systems like Filevine I feel are built like a social media standing. So, your primary communication is between the office and what notes they put in. Hubspot CRM is centered more around your business and growth. So while you can communicate with each other in Hubspot CRM you can also track your business progress. Filevine in my experience did not do a great job at that and they give way too many notifications that you end up losing important information on a case or a claim or a client.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Hubspot CRM is well suited when you're in a field like mine. In this field we do a majority of cold calling. In that you need to know when the company is contacted, how many times and even the specific person at the company that was talked to. In this Hubspot CRM works Acceptingly well. Now, when we are doing our specific calling out, sometimes Hubspot CRM will glitch and you will accidentally call the same company twice because the CRM didn't catch that you already attempted the first call and then you'll make a 2nd call out then and there.

HubSpot CRM Feature Ratings

Customer data management / contact management
10
Workflow management
6
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
10
Interaction tracking
10
Case management
10
Call center management
9
Help desk management
3
Lead management
5
Email marketing
10
Task management
10
Billing and invoicing management
10
Reporting
8
Forecasting
8
Pipeline visualization
10
Customizable reports
8
Custom fields
10
Custom objects
10
API for custom integration
10
Role-based user permissions
5
Single sign-on capability
5
Social data
7
Social engagement
8
Marketing automation
8
Compensation management
9
Mobile access
10