Go for HubSpot if you are looking for a complete CRM
March 16, 2023

Go for HubSpot if you are looking for a complete CRM

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Hello,
We have a decent customer base, and all of our customer details have been available on HubSpot since my day 1 here in this company. I really like the way HubSpot organizes all the customer information. The filters are so easy that I can create as many views as possible. This enables me to focus on customer groups the way I want them.

The conversations section is also robust, and we chat with all of our customers via HubSpot conversations itself.

Me being a manager, HubSpot also enables me to see all the reports in a proper way so that I can understand and work on my team's productivity and input. HubSpot provides the necessary reports so that I can coach my team well.

I rarely need support with HubSpot, but when I do, they are always available via Chat, Phone calls, Call-backs, etc.

Overall, I am very happy to work with HubSpot, and they also consider me a top user.
:p

Pros

  • Reports
  • Conversations
  • Deals
  • Tickets
  • Tasks
  • Templates
  • Tickets

Cons

  • Conversatios
  • Without HubSpot, I will not be able to understand our business.
  • It has a 100% positive impact on our business.
There is better organization of all the tools within HubSpot.

It has a better UI.
HubSpot's Sales & Marketing tools are so nice that both teams can interact with each other in a good way.

Sales teams can understand the marketing inputs.
I am trying to say that its easy to work & understand. MOre work

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot is very suitable for Customer Service executives and Customer Service team managers.

Reports are very well available and all the necessary tools for the day to day work such as conversations, deals, and tickets are very nice.

I used to like HubSpot as a customer service executive. Now, I like HubSpot as a customer service manager.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Reporting
10
9.0
Forecasting
7
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
10.0
Marketing automation
10
10.0
Mobile access
10

Using HubSpot CRM

16 - Customer Success
Customer Support
Product Management
10 - Basic Understanding
  • Sales Hub
  • Service Hub
  • Marketing Hub
  • Customer Success
  • CRM management
Without HubSpot,
we cannot do business with our customers.

Comments

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