Expensive, Efficient, Fun to learn for some
May 25, 2023

Expensive, Efficient, Fun to learn for some

Vanessa Munday | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We needed a central location to keep track of all of our contact information and conversations, one place for all depts to be able to refer back to and for new employees to jump off from.

Pros

  • Customer service is heads and shoulders above the rest
  • HubSpot's Academy and KnowledgeBase make it difficult to not be an expert in the tools you choose to use
  • It is accessible to those with little tech-savvy, but deep and detailed enough for those who want/need to go deeper.

Cons

  • Man alive it costs SO MUCH to go from Starter level to Pro level.
  • The HS CRM has moved us toward greater efficiency in contact communication.
  • The HS CRM has a considerable learning curve which requires ongoing man hours in order to use well.
I cannot compare HubSpot to anything else I've used.
Extra efforts have been taken to align the teams, even with HubSpot's CRM. The software, as great as some of us think it is, has required efforts to maintain peace upon implementation and ongoing training efforts.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It has been difficult to help some understand the value of this software until it is put into use over time. It has also been difficult to teach some how to use it if they are resistant to learning the new-to-them vocabulary.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
8
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
Not Rated
Interaction tracking
9
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
5
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
7
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
7
Custom fields
8
Custom objects
8
API for custom integration
Not Rated
Role-based user permissions
10
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
7

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