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Great tool to start your RPA journey!
August 13, 2021

Great tool to start your RPA journey!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Robotic Process Automation

This product is being used as PoC, internally by process automation CoE team at IT support department to automate IT support ticket creation, email extraction. We are also exploring the other possibilities to implement this tool to automate other manual tasks. These experiences will help us as IBM business partner to propose this product to our customer.
  • Very much easy to use
  • Not very much programming knowledge is required
  • Good integration components
  • Installation and on-prem setup is difficult
  • Lacking support community
  • Lacking templates for very common business problems
  • Improved business process results
  • Improved operational efficiency
  • Reduce cost

Do you think IBM Robotic Process Automation delivers good value for the price?

Yes

Are you happy with IBM Robotic Process Automation's feature set?

Yes

Did IBM Robotic Process Automation live up to sales and marketing promises?

Yes

Did implementation of IBM Robotic Process Automation go as expected?

Yes

Would you buy IBM Robotic Process Automation again?

Yes

It can be used to automate UI specific manual tasks up to some extent of integrations. We are yet to figure out all possibilities of implementation.

IBM Robotic Process Automation Support

Although we are not a customer of IBM but during the initial setup, the support was exceptional from IBM guys, very much professional.

Using IBM Robotic Process Automation

To build a RPA culture, this tool is very useful to start with. Business analysts can be easily trained to develop using this tool. The tool is very intuitive to use from [a] developer standpoint.