Game-changing Advocacy Tool and Excellent Services Team!
September 13, 2023
Game-changing Advocacy Tool and Excellent Services Team!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Customer Advocacy
Overall Satisfaction with Influitive
We use Influitive as a customer-facing community resource for Prophix customers that supports collaboration, knowledge sharing, and engagement among like-minded users. Its purpose is to strengthen adoption, nurture cross/upsell opportunities, mobilize acts of advocacy and strengthen retention. It also offers a gamified experience. With each completed activity, customers earn points that they can redeem for rewards (e.g. Prophix-branded items, charity donations, or Amazon/Starbucks/Stubhub giftcards).
- Providing a gamified learning experience
- Offering an active discussion forum for our customers to share their knowledge
- Reports, Dashboards, and Metrics
- More user-friendly ways to pull reports
- Increased retention
- Upsell and cross-sell opportunities
- Providing a self-service experience for our customers
Influitive allows us to bridge the gap between our Customer Success team and Marketing/Sales teams and has allowed us to take note of our key superpromoters. Before Influtive there were many emails sent by different people in the organization to try and recruit/mobilize advocactes, but with Influitive we are able to roll-out campaigns and activities that recruits/mobilizes advocated in a time-effective and accurate way
Do you think Influitive delivers good value for the price?
Yes
Are you happy with Influitive's feature set?
Yes
Did Influitive live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Influitive go as expected?
I wasn't involved with the implementation phase
Would you buy Influitive again?
Yes