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Engage your customers at a whole new interactive level with Influitive
November 30, 2023

Engage your customers at a whole new interactive level with Influitive

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Digital Community

Overall Satisfaction with Influitive

To rally customers and the general public together to share our business philosophy (and our product), we needed a robust community platform that could deliver an engaging experience where content could be delivered and consumed easily, advocacy could be generated, and an overall feeling of positivity could be nurtured. We wanted people from different companies to band together productively in one space, and we've been able to achieve that through Influitive.
  • Allows you to create compelling and engaging challenges that help your content stand out.
  • The gamification system enables a seamless rewards program that doesn't require a big manual lift.
  • The data and insights are easy to access, analyze, and guide you toward your north star.
  • Organizing the main page of featured content can be a bit limited, and you are a bit beholden to the layout that comes with the platform.
  • Much of the experience requires users to be logged-in, so it is a challenge to showcase content and value props to visitors who do not already have an account.
  • The platform is much more designed for existing customers, making it difficult to build your program around a general public experience.
  • Increased product usgae
  • Increased demo requests
  • Increased category awareness
The high-level touch points are strong, but getting into the day-to-day weeds of building the actual program can be a bit daunting and requires a fair share of hand-holding early on to get things set up just right. If I could have gone back and done it all over again from scratch, there are areas I felt we could have had more granular instruction and guidance on.
Influitive has allowed us to put so much of our goals under one roof. Before Influitive there were all kinds of email and slack threads about advocacy that didn't all feel consolidated. Now that we have the platform, we can get a very clear picture of activity and ROI.
The challenges were a big factor in our decision. We wanted to have a place users could consume and contribute, and not just browsing articles and moving on. We wanted them to be able to interact with the content, and each other. Many community platforms are just forums. We wanted something way more memorable and robust.

Do you think Influitive delivers good value for the price?

Yes

Are you happy with Influitive's feature set?

Yes

Did Influitive live up to sales and marketing promises?

Yes

Did implementation of Influitive go as expected?

No

Would you buy Influitive again?

Yes

If you're looking to take your customer engagement to the next level with a differentiated experience that is more on the gamification side, then Influitive will be right up your alley. You can design user journeys that help members work their way through challenges that get them to achieve learning and upleveling, while the entire platform can be filled with ways to drive them toward your company goals of advocacy.