A customer service rep using intercom - it's great!
August 17, 2023
A customer service rep using intercom - it's great!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom is how our clients can create a ticket with us, it is our main way of communicating. It keeps all tickets organized and visible - therefore accessible - for everyone on the team. We also are able to streamline our external resources right in with intercom chat. As a user of intercom, I very much like how accessible the tickets are for everyone on the team and the use of the internal notes section within a chat.
- Layout of how chats are organized
- The function of using intercom for creating external resources
- Tags, Tags everywhere for organizing/filtering!
- The way stats are calculated for users based on reviews left by clients, they seem to not be adding up correctly. It will say there are 3 reviews but you can only find one.
- Perhaps a way to automatically assign chats to create a Q and balance among employees
- Even more gifs!!
- at this time, this question is beyond my pay level and position :) But the fact we're continuing to use this product and not currently looking into new ones...tells me Intercom must be doing something right :D
I personally, in my position do not use intercom with any other programs. Other than when I download a csv from intercom to import into a Google Sheet for analyzing :)
Do you think Intercom delivers good value for the price?
Not sure
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes