A customer service rep using intercom - it's great!
August 17, 2023
A customer service rep using intercom - it's great!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom is how our clients can create a ticket with us, it is our main way of communicating. It keeps all tickets organized and visible - therefore accessible - for everyone on the team. We also are able to streamline our external resources right in with intercom chat. As a user of intercom, I very much like how accessible the tickets are for everyone on the team and the use of the internal notes section within a chat.
Pros
- Layout of how chats are organized
- The function of using intercom for creating external resources
- Tags, Tags everywhere for organizing/filtering!
Cons
- The way stats are calculated for users based on reviews left by clients, they seem to not be adding up correctly. It will say there are 3 reviews but you can only find one.
- Perhaps a way to automatically assign chats to create a Q and balance among employees
- Even more gifs!!
- at this time, this question is beyond my pay level and position :) But the fact we're continuing to use this product and not currently looking into new ones...tells me Intercom must be doing something right :D
I personally, in my position do not use intercom with any other programs. Other than when I download a csv from intercom to import into a Google Sheet for analyzing :)
Do you think Fin by Intercom delivers good value for the price?
Not sure
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fin by Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Fin by Intercom again?
Yes
Comments
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