Item: Intercom
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

I use intercom to write and hold support articles, use live chat to support customers, and to integrate with Userguiding. We are a smaller tech start and intercom has provided a central place for all things support.

Pros and Cons

Easy to use
Good analytics
Easy for non-tech users

better customer support (talking to a person)
easier integration with userguiding
better integration with JIRA

Return on Investment

increased onboarding

Usability

I think the userface is pretty easy to figure out if you have experience with similar software

Integrations

Not the best, but it's alright

Key Insights

Do you think Intercom delivers good value for the price?

Not sure

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

Yes

Did implementation of Intercom go as expected?

Yes

Would you buy Intercom again?

Yes

Likelihood to Recommend

I really enjoy how each article can be rated on top of the other great analytics provided. The chat function is great to use, but I wish the JIRA integration was better and did not require additional work in JIRA (putting description of problem in the description in JIRA).

Feedback

Overall Satisfaction with Intercom