My Experience
November 01, 2023
My Experience
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use it for support, Queries of customer, scope is very good , we can solve queries because of intercom easily
- Its shortcuts facilities
- Easy to use macros and create your own as well
- Friendly interface
- Some times it take time to to jump from one chat to another
- There should be auto assign chats to those who have less chats
- There should not be smileys reaction after closing a chat, because most of the customers did not write reviews because of those smileys reaction
- greater customer satisfaction
- reduced response and resolution times,
- website lead conversion,
We use macros, we use articles and yes the shortcuts
Intercom is very easy to use and to entertain customers
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes