Support Simplified
November 02, 2023
Support Simplified
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
It allows us to simplify ticketing. Previously it was done on Teams which was a nightmare and now we are able to consistently deal with customer tickets, escalate when necessary and effectively prioritise them when needed.
As of recent, we've had to use some integrations i.e Trello and Jira and intercom has made it a breeze raising specific ticket types.
As of recent, we've had to use some integrations i.e Trello and Jira and intercom has made it a breeze raising specific ticket types.
- Customer Ticketing
- Reporting
- More 'plug and play' functionality like Jira for Tickets. I would love to figure out how to use rest api calls and zaps but I don't have the time to learn.
- Measuring response times, which help with SLAs
- Customer satisfaction
- Reporting to internal teams if their clients are raising x number of tickets
We have two big integrations with Jira and Trello, which is amazing as a big number of tickets are developer related or a more internal team that needs to action some updates for the user. This allows it to flow straight through to the other teams who then prioritise based on their own rules of measurement.
Do you think Intercom delivers good value for the price?
Not sure
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes