Overall Satisfaction with Intercom
Customers write in chat to seek support while using our software, and we reply live except for the night time where we take advantage of the automation and the "robot" (as we call it) responds to the customer.
I find it a very good tool to have while assisting clients
I find it a very good tool to have while assisting clients
- managing chats it's easy
- integrations
- macros and faqs are awesome!
- write a response and program it to be sent at a later time
- make it clearer when we are live and when the robot is
- preview what the customer is typing before he sends the message
- greater customer satisfaction
- reduced response time
- increased self-solving tickets
tickets, social integrations, now external emails were introduced and we appreciate it
my boss chose. But I like intercom more, a part for the fact that with Customerly we could see what the customer was typing
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes