Skip to main content
TrustRadius
Join.me (discontinued)

Join.me (discontinued)

Overview

What is Join.me (discontinued)?

Join.me, once acquired by LogMeIn in 2019, was an audio, video, and web conferencing tool targeted at SMBs. Its software can be used across various devices and includes features such as one-click scheduling, personal links, interactive whiteboards, and presenter swapping.…

Read more
Recent Reviews

Don't Join.me

4 out of 10
April 26, 2021
Incentivized
Some of our users are using the free version and it is serviceable. It works but has limitations. I think it is in the second tier of …
Continue reading

Great Solution for IT!

10 out of 10
April 23, 2021
Incentivized
We utilize Join.me in our IT department to share and give control of our desktop so IT is able to troubleshoot and diagnose any issues we …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 17 features
  • High quality audio (66)
    8.5
    85%
  • Desktop sharing (73)
    8.5
    85%
  • Meeting initiation (64)
    8.4
    84%
  • High quality video (69)
    8.2
    82%
Return to navigation

Pricing

View all pricing

Lite

$10.00

Cloud
Month

Pro

$10.00

Cloud
Month

Business

$10.00

Cloud
Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.trustradius.com/buyer…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
Return to navigation

Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.8
Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

7.9
Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.1
Avg 8.4

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.3
Avg 8.3
Return to navigation

Product Details

What is Join.me (discontinued)?

Join.me, once acquired by LogMeIn in 2019, was an audio, video, and web conferencing tool targeted at SMBs. Its software can be used across various devices and includes features such as one-click scheduling, personal links, interactive whiteboards, and presenter swapping. It has since been discontinued.

Join.me (discontinued) Integrations

Join.me (discontinued) Competitors

Join.me (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Join.me, once acquired by LogMeIn in 2019, was an audio, video, and web conferencing tool targeted at SMBs. Its software can be used across various devices and includes features such as one-click scheduling, personal links, interactive whiteboards, and presenter swapping. It has since been discontinued.

Join.me (discontinued) starts at $10.

Mikogo are common alternatives for Join.me (discontinued).

Reviewers rate Live chat highest, with a score of 8.7.

The most common users of Join.me (discontinued) are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(550)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
December 14, 2017

Easy, effective, multi-platform collaboration for teams and clients

Gil Lopez CTS ING | TrustRadius Reviewer
Gil Lopez CTS ING
Integrated Technology Architect
TEECOM (Design, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
join.me is used internally and externally for our communications and coordination between teams and clients. It leverages the hardware already placed at the desktop, on most laptops, and in most our conference rooms. Simple deployment, ad-hoc sessions, and scheduling capabilities make it an ideal medium. Its customization features for our company branding provide a unique user experience setting it apart from other similar technologies.
Pros and Cons
  • Customizable user interface, provides a great opportunity for branding and enhances the user experience.
  • Personalized meeting space name for each user. Makes it simple to share and use with clients and multiple users.
  • Excellent integration with Outlook and Okta.
  • Excellent quality of audio and video for both LAN and WAN.
  • Additional music-on-hold selections.
  • Automatic authentication with Outlook (as opposed to having to authenticate every time outlook starts).
  • Active video scaling or multi-window support on 4K monitors would be a welcome feature.
Likelihood to Recommend
Excellent for one-to-one or small group meetings that use USB cameras and microphones. Works well also for one-to-many type of meetings.
In applications where many-to-one or many-to-many scenarios are needed, external microphones and PTZ camera integrations are needed to produce good results.USB gateways work particularly well for these kind of integrations.
Join.me (discontinued) Feature Ratings
Performance & Compatibility of Online Events Software (4)
90%
9.0
High quality audio
90%
9.0
High quality video
90%
9.0
Low bandwidth requirements
80%
8.0
Mobile support
100%
10.0
Screen Sharing (2)
80%
8.0
Desktop sharing
90%
9.0
Whiteboards
70%
7.0
Online Meetings / Events (5)
80%
8.0
Calendar integration
90%
9.0
Meeting initiation
80%
8.0
Integrates with social media
70%
7.0
Record meetings / events
90%
9.0
Slideshows
70%
7.0
Online Events Collaboration (3)
30%
3.0
Live chat
90%
9.0
Audience polling
N/A
N/A
Q&A
N/A
N/A
Online Events Security (3)
50%
5.0
User authentication
80%
8.0
Participant roles & permissions
70%
7.0
Confidential attendee list
N/A
N/A
VoIP system collaboration
N/A
N/A
Web and Video Conferencing
N/A
N/A
Return on Investment
  • Teams collaborate efficiently, particularly when traveling or telecommuting.
  • Recording capabilities are an excellent feature for training activities that can be viewed afterwards.
  • Clients appreciate the permanent link and recognizable name for repeat meetings, easy to remember.
Alternatives Considered
Similar offerings. Join.me was selected due to easy, consistent management. Quickly embraced by our teams, uses the hardware already in place. Each user gets his / her private meeting space or can generate a one time code for ad-hoc meetings. In general, join.me provided agility and ease of communications for our mobility requirements.
Other Software Used
Products Replaced
Yes
Join.me replaced High-five based on our needs and the hardware requirements of our meeting spaces. Join.me does not require special hardware to function and can be enhanced with USB-based cameras, microphones, and other devices. High-five required proprietary hardware in the conference rooms, that although good looking and functional, required specific mounts, connections, and support.
Key Differentiators
  • Product Features
  • Product Usability
An easy to use multi-platform for internal use as well as with our clients. Join.me supports all the platforms in our environment including mobile devices and tablets. The auto dial linking in mobile devices is a welcome feature for traveling personnel, including telecommuters and satellite office teams. The user interface is consistent across the board.
Evaluation Lessons Learned
The most efficient (and effective) way was testing a couple of comparable solutions for a period of time in our facility. I would limit the testing to a selected team of various backgrounds for a limited time. Allocating time a day, specific to testing, really speeds the data gathering and objectivity of the selection.
December 12, 2017

Join.me is an easy to use web sharing software

Samantha McMahon | TrustRadius Reviewer
Samantha McMahon
AssetZone Lead Analyst
Liquidity Services (Consumer Services, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Join.me is a well-known collaboration tool that has been around for quite some time. My IT department prefers to use this meeting option because it’s so simple to send your web meeting link to invite others to a call to share screens and provide information. It’s a great tool if you just need to share your screen quickly with someone else.
Pros and Cons
  • Ability to provide an easy to use web meeting link.
  • Ability to provide accommodating features and easy to pass presenters roles.
  • Provides easy access for new users.
  • Ability to share desktops of certain programs.
  • I remember first time presenters would always have to download some install for join.me which Inst berry attractive.
  • Unlimited attendees for all meetings would be great.
  • Could be potentially less convoy.
Likelihood to Recommend
Our IT department loves to use the product. I think it’s very good for short, quick calls where you need to show another employee or associate how to share info online.
Join.me (discontinued) Feature Ratings
Performance & Compatibility of Online Events Software (4)
92.5%
9.3
High quality audio
90%
9.0
High quality video
90%
9.0
Low bandwidth requirements
90%
9.0
Mobile support
100%
10.0
Screen Sharing (2)
100%
10.0
Desktop sharing
100%
10.0
Whiteboards
100%
10.0
Online Meetings / Events (2)
95%
9.5
Meeting initiation
100%
10.0
Slideshows
90%
9.0
Online Events Collaboration (3)
86.66666666666666%
8.7
Live chat
100%
10.0
Audience polling
60%
6.0
Q&A
100%
10.0
Online Events Security (2)
100%
10.0
User authentication
100%
10.0
Participant roles & permissions
100%
10.0
VoIP system collaboration
N/A
N/A
Web and Video Conferencing
N/A
N/A
Return on Investment
  • I’m not sure that this program offers some of the features that would be important to the business but I would like to see more opportunity within the updates.
  • The positive side is the fact that different parts of the business are able to easily communicate efficiently.
  • This program has a lot of great features you would need share information.
Alternatives Considered
I do like join.me for shorter presentations but I think it could use an upgrade. It’s great that each meeting creates its own link which is easy to send to others.
Other Software Used
Products Replaced
No
Join.me hasn’t replaced any of our products but we have used GlobalMeet as our preferred web sharing collaboration tool. I like to use Join.me when a user is having trouble with logging into our regular tools. This helps speed up the time it takes to walk through steps or our processes in an efficient manner.
Key Differentiators
  • Product Features
  • Product Usability
The key factor to use join.me if that you are able to communic efficiently with other attendees.
Evaluation Lessons Learned
I think we would look at cost closer. Having multiple collaboration tools can be quite expensive and to narrow down the tools we would only need would be more cost efficient. I think join.me has a lot to offer on a basic level but I prefer GlobalMeet and/or Skype formally known as Lync.
August 02, 2016

Join.Me Review

Verified User
Project Manager in Information Technology
Higher Education Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
JoinMe is a tool that is used by our IT dept to do various interactions as needed.
Pros and Cons
  • Reliable. Never had a time that it failed to work.
  • Easy for users on both side. Both the initiator and end user.
  • Easy set up and install.
  • Has some issues with Chrome browser.
  • Can take a fair amount of computing power for some parts of it on an older PC.
Likelihood to Recommend
It is a good tool to use for online conferencing and screen sharing. Not a high learning curve for end user. Very reliable.
Join.me (discontinued) Feature Ratings
Performance & Compatibility of Online Events Software (4)
67.5%
6.8
High quality audio
90%
9.0
High quality video
90%
9.0
Low bandwidth requirements
90%
9.0
Mobile support
N/A
N/A
Screen Sharing (2)
45%
4.5
Desktop sharing
90%
9.0
Whiteboards
N/A
N/A
Online Meetings / Events (5)
66%
6.6
Calendar integration
80%
8.0
Meeting initiation
90%
9.0
Integrates with social media
80%
8.0
Record meetings / events
80%
8.0
Slideshows
N/A
N/A
Online Events Collaboration (3)
53.33333333333333%
5.3
Live chat
90%
9.0
Audience polling
70%
7.0
Q&A
N/A
N/A
Online Events Security (3)
86.66666666666666%
8.7
User authentication
90%
9.0
Participant roles & permissions
90%
9.0
Confidential attendee list
80%
8.0
VoIP system collaboration
N/A
N/A
Web and Video Conferencing
N/A
N/A
Return on Investment
  • Free features are quite nice if you use the free version. That would be an excellent ROI. Free gives you simple screen sharing which is enough for some things.
  • The paid versions are very cost effective, especially for small business users.
Alternatives Considered
Our IT dept supports several products remotely. From what we have seen Join.Me is slightly cheaper that some of the others.
Other Software Used
Users and Roles
10
Mostly IT support personnel.
Support Headcount Required
10
IT Personnel.
Business Processes Supported
  • Screen sharing for quick easy screen share. We also work with another subscribed to product owned by the same company (LogMeIn Rescue) and they compliment each other well. When we need to do a true remote session we hop on Rescue.
Innovative Uses
  • Walking a user through how to do a quick setting on their PC own their own.
Future Planned Uses
  • Conference calls.
  • Full meetings.
  • Recorded meeting.
Likelihood to Renew
9
We have found that the LogMeIn line of product are excellent and reliable.
Products Replaced
No
Key Differentiators
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
We like the LogMeIn line of products and the company - as seen through our past experiences with them.
Evaluation Lessons Learned
No we would not.
July 25, 2016

Join.me is great for ad-hoc screen sharing!

Chris Whisonant | TrustRadius Reviewer
Chris Whisonant
Lead Consultant
Best Methods (Information Technology and Services, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Generally we will use Join.me for ad-hoc screen sharing sessions with customers. My department uses it. It allows us to quickly establish a session with our customers to troubleshoot problems that they may be having with other applications.
Pros and Cons
  • It is easy to access and use with just a couple of clicks.
  • No large plugin installation needed like some other utilities (such as GoToMeeting). Quick download and launch.
  • Typically, the UI is very responsive with screen sharing.
  • It's random sometimes when it will require you to login. This is troublesome for our remote customers as it's another step they may have to take.
  • CPU utilization can get quite high. This happens both on my MacBook Pro and also on Windows VMs.
  • Recently the application has either hung or not installed/launched properly in Windows.
  • Depending on the technical savvy of the remote user, they sometimes want to go to join.me.com or are simply confused when directed to "Go to join dot me in your web browser."
Likelihood to Recommend
As previously mentioned, whenever you need to do an ad-hoc screen sharing meeting with someone, join.me serves that purpose quite well. If you are presenting often, you can also just have your own join.me address for others to join. For larger sessions with multiple people, I would think that something like GoToMeeting would be more appropriate.
Join.me (discontinued) Feature Ratings
Performance & Compatibility of Online Events Software (4)
20%
2.0
High quality audio
N/A
N/A
High quality video
N/A
N/A
Low bandwidth requirements
80%
8.0
Mobile support
N/A
N/A
Screen Sharing (2)
40%
4.0
Desktop sharing
80%
8.0
Whiteboards
N/A
N/A
Online Meetings / Events (5)
16%
1.6
Calendar integration
N/A
N/A
Meeting initiation
80%
8.0
Integrates with social media
N/A
N/A
Record meetings / events
N/A
N/A
Slideshows
N/A
N/A
Online Events Collaboration (3)
N/A
N/A
Live chat
N/A
N/A
Audience polling
N/A
N/A
Q&A
N/A
N/A
Online Events Security (3)
N/A
N/A
User authentication
N/A
N/A
Participant roles & permissions
N/A
N/A
Confidential attendee list
N/A
N/A
VoIP system collaboration
N/A
N/A
Web and Video Conferencing
N/A
N/A
Return on Investment
  • Allows us to save money by being able to use the product without cost (especially so for customers who have to share their screens with us).
  • Faster response time with customers and problem determination.
Alternatives Considered
Overall, it is generally more simple for users to start their own sessions with join.me than the other solutions. This is the primary reason we tend to use join.me over the others. However, we tend to use GoToMeeting when we are doing presentations or conference calls.
Other Software Used
Users and Roles
6
Systems administrators and developers use join.me for remote sessions with customers. This can be anything from product demos to troubleshooting / support.
Support Headcount Required
We don't need to dedicate anyone to this as the product works well and we can contact join.me if there are issues.
Business Processes Supported
  • End-user support.
  • Ad-hoc screen sharing with customers.
  • Product and project demonstrations.
  • Installation of new products into the customers' environments.
Innovative Uses
  • While there may be some additional features with join.me, the core screen-sharing capabilities are what drive us to its usage.
Future Planned Uses
  • We currently do not use it for audio or video conferencing, but I could see us using it in that manner in the future.
Likelihood to Renew
10
It's easy to use and we don't every have problems with it (other than high cpu usage).
Products Replaced
Yes
Instead of using an on-prem product (such as IBM Sametime) or use some other vendor or cloud-based solution, we have found that join.me does what we need for 95% of our use cases for customer support.
Key Differentiators
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Mostly because it's free and simple for our end users / customers to be able to share their screens.
Evaluation Lessons Learned
We tend to re-evaluate the application that we request our customers to use for us to provide remote support. We seem to always come back to join.me due to its ease of use.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was minimal
As we are a small organization, there was not any change management involved.
Implementation Issues
  • Getting the remote support users to understand not to put a ".com" at the end of the "join.me" URL.
Implementation Rating
10
This is a fairly simple product which doesn't require much "implementation" work for our use cases.
Support Rating
8
Thankfully, I have not had to reach out to support. The product just works well when we use it. If there is an issue, it is generally more related to the remote user's computer rather than join.me itself.
Bug Resolution
No
Exceptional Examples of Join.me (discontinued) Support
As mentioned previously, I haven't run into an issue requiring support.
Easy Tasks
  • Starting a meeting is really simple - launch the application and give the participants the code/url.
  • Quick download / launch generally.
  • Responsive screen-sharing!
Difficult Tasks
  • As mentioned, some end-users have trouble knowing that it's "join dot me" instead wanting to add a .com to it.
  • Sometimes it uses way too much CPU.
Mobile Interface Availability and Impressions
Yes, but I don't use it
Usability
9
As mentioned, it's super simple to start using!
July 22, 2016

Join.me, quickly create a session, send a user a link, and start interacting

Verified User
Director in Other
Education Management Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Our product department uses join.me to deliver small group or 1:1 training where we primarily leverage screen sharing for demonstration purposes. We also help support the delivery of online education and when our instructors are having trouble, we usually go straight to join.me to help illustrate a solution and train our faculty. While job aids are available, we find that being able to quickly load a program and show someone a step that they might be missing, we can provide tremendous value and support to our clients.
Pros and Cons
  • No download/installation of a tool or application to start viewing, just open the browser and send the link.
  • Very fast to start a session, no need to schedule an event, send out calendar invitations, have the end user downloading an application.
  • Compatibly with browsers has been outstanding, we do not have to implement workarounds for this product.
  • Our most technologically challenged clients have no issues launching a join.me session.
  • When sharing your screen when you have multiple monitors displayed, it can often be difficult.
  • Screen sharing animations can be choppy.
Likelihood to Recommend
We do not use join.me as a replacement for web conferencing software. Scheduled meetings with a large volume of participants are more easily facilitated for us with other software. However, for 1:1 and small group settings, especially on the fly, join.me is a huge time saver in both process and deployment.
Join.me (discontinued) Feature Ratings
Performance & Compatibility of Online Events Software (4)
62.5%
6.3
High quality audio
70%
7.0
High quality video
80%
8.0
Low bandwidth requirements
100%
10.0
Mobile support
N/A
N/A
Screen Sharing (2)
N/A
N/A
Desktop sharing
N/A
N/A
Whiteboards
N/A
N/A
Online Meetings / Events (5)
52%
5.2
Calendar integration
80%
8.0
Meeting initiation
100%
10.0
Integrates with social media
N/A
N/A
Record meetings / events
80%
8.0
Slideshows
N/A
N/A
Online Events Collaboration (3)
20%
2.0
Live chat
60%
6.0
Audience polling
N/A
N/A
Q&A
N/A
N/A
Online Events Security (3)
60%
6.0
User authentication
100%
10.0
Participant roles & permissions
80%
8.0
Confidential attendee list
N/A
N/A
VoIP system collaboration
N/A
N/A
Web and Video Conferencing
N/A
N/A
Return on Investment
  • Our team members feel more empowered to help our users, having a quick and reliable tool to initiate and for our users to deploy.
  • As a result, our level customer satisfaction has increased as we can provide immediate and helpful illustrations.
  • We have also been able to reduce our investments in other conferencing software, which we were previously using in a cumbersome fashion, that did not meet our goals.
Alternatives Considered
When there is a very specific task in mind, join.me has served our team exceptionally well for several years. It always makes the budget for renewal, and is one of the first tools that our support staff leverages when helping our clients. Other platforms often carry a higher cost, a longer meeting initiation window, require some technical expertise from the end-user to initiate, and can create delays and frustrations executing a simple task of screen sharing. To be able to send a link that someone can open in their browser, you can have a session launched in seconds, with no worry to your end-user's technical proficiency or hardware requirements to participate.
Other Software Used
BlueJeans, Canvas
Users and Roles
20
Product, E-Learning, Technical Support, Project Management, Academics
Support Headcount Required
Basic technical proficiency is all that is required to use the software. We do not have to dedicate any resources to the use of the platform.
Business Processes Supported
  • Technical Support
  • Quick Launching Illustrations
  • Connecting with less technical users
Innovative Uses
  • We have been able to leverage the recording functionality to create webinars that we have been able to reuse and share.
Future Planned Uses
  • Wider department adoption.
Likelihood to Renew
10
This platform enables a very high ROI for the solution that it provides to our team to support our end-users.
Products Replaced
No
Key Differentiators
  • Price
  • Product Features
  • Product Usability
Our end-users with no technical experience can click a link and we can immediately screen share with them, no installation of software on their part, no browser compatibility issues, just click-and-go.
Evaluation Lessons Learned
We are quite happy with join.me
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Demonstrated the product for key employees, and they started using it.
Change Management Lessons
Change management was minimal
Implementation Issues
  • Depending on your last use of the product, as the meeting owner, you may have to update your software (the end-user does not, they just launch in a browser)
Implementation Rating
10
It was very easy and straight forward to roll out this product.
Support Rating
10
We have no issues with the system.
Bug Resolution
No
Exceptional Examples of Join.me (discontinued) Support
We rarely, if ever, have to contact technical support. The product works as anticipated, and our end-users have no problems launching the product.
Easy Tasks
  • Launching a screen sharing session
  • Sending out a link to join the session
  • The end user clicking a link and being joined in, no product installation or compatibility issues
Difficult Tasks
  • It can be difficult to correctly share your screen when using multiple monitors/displays/projecting.
Usability
10
We have never had a problem with and end user being able to connect to our session.
Return to navigation