Khoros Marketing Review.
July 17, 2023

Khoros Marketing Review.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Modules Used

  • Social Marketing

Overall Satisfaction with Khoros Marketing

We use Khoros in our organization to schedule content on each channel. Khoros helps us schedule everything on one platform for a variety of different accounts.
  • The viewing tab for all scheduled content is laid out nicely.
  • People from every part of the business are able to see what someone is doing.
  • Reels are published to the Instagram feed.
  • Re-authentication happens WAY too often. Even after something hasn't been adjusted to the account.
  • Items fail multiple times a week (on different platforms).
  • Inbound can be cleared by a colleague but won't be cleared on my view so we're duplicating efforts.
  • No link in the bio feature, so we have to use another platform for Instagram.
  • Paying WAY more than other software to do the same thing.
  • It has improved the ease and flow of social media.
It's nice to be able to see everything, including inbound, all on this one platform. It hasn't helped us achieve any goals.
Yes, inbound is very well laid out. You're able to see multiple comments at once. You can set up filters to automatically hide keywords or swear words so we don't have to take time to do so.
We have been having a lot of problems lately. Re-authenticating, link shortener, failed posts, etc.

Do you think Khoros Marketing delivers good value for the price?

No

Are you happy with Khoros Marketing's feature set?

No

Did Khoros Marketing live up to sales and marketing promises?

No

Did implementation of Khoros Marketing go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Marketing again?

No

We would prefer to have everything done under one software rather than having to switch between software because Khoros doesn't have everything we need.
Khoros is great for basic scheduling.

Khoros Marketing Feature Ratings

Boolean keyword searches
Not Rated
Filtering out noise/spam
Not Rated
Sentiment analysis
Not Rated
Broad channel coverage
Not Rated
Content planning and scheduling
7
Audience targeting
Not Rated
Workflow management
7
Not Rated
Automated routing and prioritization
Not Rated
Customer interaction histories
Not Rated
Bulk actions
Not Rated
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
Campaigns and promotions
Not Rated
Twitter
8
Facebook
7
LinkedIn
7
Instagram
3
Pinterest
7
Campaign success analytics
Not Rated
Real-time tracking
Not Rated
Competitor analysis
Not Rated
Role-based user permissions & privileges
Not Rated
Mobile access
Not Rated