Marketing Could Use Some Help
September 19, 2023

Marketing Could Use Some Help

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Modules Used

  • Social Marketing

Overall Satisfaction with Khoros Marketing

The in-park social teams plan, create, and schedule content through Khoros Marketing. The corporate social team then approves the content through Khoros!
  • calendar
  • mobile app
  • publishing
We have engaged with both Customer Success and Strategic Services! The teams are helpful with fine tuning posting strategy and positive engagement.
Yes, Khoros has helped us with monitoring crises and potential brand reputational risks.
We have not seen much growth through Khoros.

Do you think Khoros Marketing delivers good value for the price?

No

Are you happy with Khoros Marketing's feature set?

No

Did Khoros Marketing live up to sales and marketing promises?

No

Did implementation of Khoros Marketing go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Marketing again?

No

Sprout is much more user friendly and aesthetic. The mobile app is also much more useable.
Khoros Marketing is rather clunky, and is not user friendly.

Khoros Marketing Feature Ratings

Boolean keyword searches
1
Filtering out noise/spam
1
Broad channel coverage
1
Content planning and scheduling
2
Audience targeting
1
Not Rated
Automated routing and prioritization
Not Rated
Customer interaction histories
Not Rated
Bulk actions
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
Campaigns and promotions
2
Twitter
7
Facebook
7
LinkedIn
Not Rated
Instagram
7
Pinterest
Not Rated
Campaign success analytics
Not Rated
Real-time tracking
Not Rated
Competitor analysis
Not Rated
Role-based user permissions & privileges
7
Mobile access
1