Our love for Khoros Marketing at our Company
March 02, 2021
Our love for Khoros Marketing at our Company
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Social Marketing
- Intelligence
Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)
We are using Khoros to manage the publication of content across our social media and customer service channels, in addition to utilizing the platform for social analytics. We also use the Intelligence platform to check share of voice and other aspects of the company in the social space. It is used by the Social Media, Content, and Customer Service departments at our organization. It addresses problems in gathering social analytics and providing us a secure platform to publish and house content.
- Provides constant new software updates + features.
- Monthly check-ins for updates on new features/in-person troubleshooting.
- Fast, reliable troubleshooting help.
- Organized, easy to use conversations platform.
- Providing paid analytics in the platform.
- Implementation of TikTok.
- More detailed Instagram reporting.
- Improved management of organic campaigns.
- Ability to pause publishing.
- Ability to grab quick sentiment analysis in key moments.
We have benefitted from working with Khoros Support to achieve our goals, through monitoring our brand's social presence and using analytics to align our content publishing strategy. Our company is extremely analytics driven, so having a thorough analytics platform in the back of Khoros has been very helpful in how and what we publish.
Our company has used Khoros' Intelligence feature to manage our brand and protect it from internal/external risks. We have used the platform to check content across all teams using the platform, to ensure centralized visibility and that content is in appropriate lanes, and also to check for any damaging mentions or brand negativity so that we can quickly address the issue.
Do you think Khoros Marketing delivers good value for the price?
Yes
Are you happy with Khoros Marketing's feature set?
Yes
Did Khoros Marketing live up to sales and marketing promises?
Yes
Did implementation of Khoros Marketing go as expected?
Yes
Would you buy Khoros Marketing again?
Yes
We honestly really liked the people at Khoros, and it set them apart from the rest of the products and people that we evaluated when first making our decision almost five years ago. The platform has tons of features, but wasn't super overwhelming like some of others that we previewed. We also just had great reps guide us through everything, from the sale to functionality, and that is a huge plus.