Security training has reduced risk in our firm.
July 01, 2020

Security training has reduced risk in our firm.

Doug Leins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

Handled by our training department via Active Directory.
We use the Security Awareness Training to provide the basis for our new employee intake security training as well as our annual security refresher courses. We also require it of users who have either committed some type of security faux pas or who did not pass the quiz at the end of our security training classes. We also require users who fail the periodic phishing testing to "refresh" with the training.

Pros

  • Helps identify the types of threats employees will face.
  • Points out the characteristics of phishing emails.
  • Gives concrete examples of misleading emails.

Cons

  • I'd like to see more quizzes to test participant knowledge, before and after the training.
  • More examples of "bad" emails.
  • Could address specific types of emails sent to particular groups such as accounting.
  • Reduction in the number of times employees have responded to bad emails.
  • Hard to calculate exactly, but we've not had a security breach since we started using the product.
  • I have more attorneys calling/emailing me asking about particular emails they consider suspicious.
Didn't really look hard at other products. KnowBe4 met all our criteria at a good price.
Never had any issues with training or access to KnowBe4 resources.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Makes users more likely to complete the training and keep up with the latest security risks. Has heightened awareness of the potential risks related to security threats. Enlightened attorneys and staff check out the latest training to ensure their practices are as secure as possible.
Percent of the staff who complete the training and testing rates. Reconciliation of data related to people who have some kind of security problem with who completed the training successfully.
Best suited for awareness of email scams/malware. Not as good for other types of potential problems for such things as physical security and specifics related to HIPAA. It would also be nice if it could be directly linked to the requirements of SOC2, NIST, and ISO27001 to show how the training addresses requirements for these certifications/guidelines.

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