KnowBe4 ... an excellent security awareness training platform.
May 24, 2022

KnowBe4 ... an excellent security awareness training platform.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • Kevin Mitnick Security Awareness Training
  • KnowBe4 Cybersecurity Awareness Posters
  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
  • KnowBe4 Training Micro-modules (e.g. Captain Awareness, Credit Card Security, etc.)
  • The Security Awareness Company Content Library
  • Popcorn Training
  • Canada Privacy Training Modules

Overall Satisfaction with KnowBe4 Security Awareness Training

Security is of utmost importance and the easiest way for an attacker to get access to your system is still through phishing. KnowBe4's training, phishing simulation, and other modules allow us to train our 'human firewall' of staff effectively for both administrators and staff. This platform allows us to mitigate risk and is well worth your minimal time setting it up and utilizing it for everyone in your organization.
  • Phishing Simulation
  • Reporting
  • Video Training
  • Ease of use
  • Localization of phishing (still heavily US based information)
  • Localization of video tutorials
  • USB Phishing, while present is lacking in content
  • Vishing could use improvement
  • Simple to use for admin and end-users. When something is easy to use, people actually use it!
  • Risk management with user training. The more knowledge the end-users have the less risk is associated with them.
  • Brand reputation. By mitigating risk, we strengthen our brand.
Proofpoint SAT (formerly Wombat) had much less intuitive reporting to help assist staff who are struggling, had less interesting training videos, and much more US-based phishing templates making them almost a dead giveaway for our staff unless we spent time customizing them. Wombat's user interfaces as well is/were very dated and also deterred staff from logging in to do the required training, which forced us to follow up more often. The price of KnowBe4, we found, with all the content was less expensive than Proofpoint's solution with only partial content.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


Let's be honest, no one wants to watch dated content in the ever-evolving world of IT unless it's for a good laugh, and then the content has lost its true purpose for training. The constantly updated videos and phishing templates really keep our users alert and attentively taking in the information. It's also a bonus that you can narrow down videos by playtime, which allows us to target specific videos (short) during our busy season and longer ones for our slow season.
User management is done using KnowBe4's sync tool which automates the whole process from our identity provider. It has simply been set and forgotten. The sync tool is also very customizable which allows us to target specific groups, sync times, specific attributes, and more. Unfortunately, they do not have an Azure AD synchronization option, which we really would appreciate. They do have Azure AD DS but that's a large investment if this is your only purpose for that service.
While metrics for individuals' failure rate on phishing are important, I would say focusing on high-target groups like accounting, leadership and IT is more important. KnowBe4 covers these areas in their reporting by default and you can schedule the reports as well. It is a very welcome feature that KnowBe4 will continue to remind a user (and their report) of uncompleted assignments. You can customize this alert a bit but it also pushes the responsibility of the follow-up to their manager; saving IT time.
I would have a hard time finding a use case that doesn't fit KnowBe4. It's well priced for small to large organizations, is easily managed and our staff enjoy the vast amounts of content that it provides (some of it is pretty hilarious for video content). Our admins also love how easy it is to set up campaigns in the future. You could use this solution for fully customizable phishing templates but it is cumbersome.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
Multilingual Training Content
Training Gamification
Industry-Specific Security Training
Individualized Security Training Plans
Phishing Simulations
Security Reporting
Integration with Security Tech Stack
Not Rated
Role-based user permissions
Single sign-on capability

KnowBe4 Security Awareness Training New Features

Human error has been mitigated by using automated user provisioning. In addition, SAML SSO makes it so easy for staff and administrators to gain access to their training. No longer are the days of forgetting to update a user principal name or email on one platform but not another causing the user and admin time spent troubleshooting.