Overall Satisfaction with LiveChat
Livechat is mainly used by the sales team at PairLab. We use it to guide website visitors in their quest to use our services. From the welcome message they get upon landing on our welcome page, to chat routing. Livechat has given our company a professional outlook.
- Chat queue : Livechat automatically queues web visitors and also provides them with a time estimate of how long it will take for a sales person to be free, and how many other customers are ahead of the queue.
- Chat history : Livechats chat history feature is the saleswoman's perfect customer. It allows the support sales agent to view past conversations between a customer and the sales team, thereby helping them better assist such a customer.
- Canned responses : This feature has allowed us to pre-save responses to the most asked questions by our customers, thus making it a matter of clicks whenever these popular questions are asked.
- Basically, I can only think of the enterprise pricing at $149 which is just too pricey.
- LiveChat reduced bounce rate on our landing page by almost 50%.