We have been rescued by LogMeIn Rescue, why you should too!
August 19, 2019
We have been rescued by LogMeIn Rescue, why you should too!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
We use the software to remotely access and support offices' technical issues. It is currently used in our Technical Support department, but we are slowly adding users from other departments. It allows us to assist our offices much easier than previously used products, and integration with our chat-based support solution is a big bonus.
- Easy to use, both by support technicians and end-users, to get connected. As our end users are not typically well-versed when it comes to technology, the easier we can get remoted in and helping, the better.
- On a similar point, the Calling Card feature is excellent. It allows an already simple process for connecting to remote users to be even easier.
- Reporting: Very granular reporting on all usage aspects of the software. Great for keeping tabs on exactly how the software is being used, as well as survey results for support sessions.
- More integration with newer chat products offered from LogMeIn would be helpful.
- The calling card feature currently only allows one setup to be deployed. Adding the ability to setup different Calling Cards could be helpful across our business.
- Increased efficiency due to chat integration.
- Increased efficiency due to less time fighting to get the remote access to work as we had with our previous software.
Much better connectivity and performance than Webex in our experience. The MSP platform was very robust and contained a lot of management features that are not available within Rescue since it does not have an agent deployed on all the machines. However, its remote access capability was very problematic for our organization, and Rescue worked like a dream.