Wonderful Product, Poor Customer Service
February 28, 2018
Wonderful Product, Poor Customer Service
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Modules Used
- Marketo Lead Management
- Marketo Analytics
- Marketo Sales Insight
- Automation and Workflow - 400,000 Contacts • Marketing Calendar - 5 Marketing Calendar Users • Sales Insight - 70 Sales Insight User(s) • Search Engine Optimization - 1 SEO 500-Keyword Block • Custom Objects - 2 Million Custom Object Records • User Access Permissions - 25 Marketing Automation User(s) • API Calls - 50,000 Daily API Calls • Also includes: Program Analysis, Life Cycle Modeler, Native SFDC and MSD CRM Connector, Social Marketing, Events and Webinars, Online Support
Overall Satisfaction with Marketo
Marketo is often used in my organization by marketers and sales development representative (SDRs). We don't have scoring in place because we have adapted an account based marketing approach.
Marketers creates their email campaigns, webinars etc. SDRs use the sales insight plug-in in their Outlook, and we track their activities with this add-on.
We should give more and more value to nurture programs.
Marketers creates their email campaigns, webinars etc. SDRs use the sales insight plug-in in their Outlook, and we track their activities with this add-on.
We should give more and more value to nurture programs.
- Great tool when compared to other marketing automation tools
- Community page is really good - I always check the community before opening up a case, and most of the time find the answer!
- SSL Team is great! Karl Schneider and his team are excllent!
- Power of Smart Campaigns!
- Horrible Customer Success team, you guys are really lucky to have great product but I strongly suggest you to address .
- I always need to send 2 emails (most of the time 3 emails) to remind them to get back to me. Generally, they don't get back to my emails which isn't pleasant customer experience while a c-level person waits for an answer. It is not good
- You need to put together different kinds of training sessions
We were providing only perpetual services two years ago, but now we also support cloud services. That's why we are trying to increase our revenue with existing customers. We are already leader in our business.
- Best in the market
- Ffits the company culture easily
- Not many integration problems
100,000 to 250,000