Item: Microsoft Dynamics 365 Customer Insights
Rating: 9
Author: Cedeno Amanda

Use Cases and Deployment Scope

Excellent CRM solution which has all easy features and effective tracking capability. Integration of other various marketing tools is amazing and even the reports are easily made through the platform. This Microsoft platform scalability is nice the documentation options are also very useful and the platform page layout are the best and reliable lead management system.

Pros and Cons

Reports preparation is amazing and faster.
Invoice creating tool.
Sales flow enhancement.

Only setting the interface for the new user.
Collecting insights across platforms for the beginner.
Integration with some packages.

Return on Investment

Great customer activities tracking.
Creating invoices is quick.
Profitable marketing reports creation has improved.

Key Insights

Do you think Microsoft Dynamics 365 Customer Insights delivers good value for the price?

Yes

Are you happy with Microsoft Dynamics 365 Customer Insights's feature set?

Yes

Did Microsoft Dynamics 365 Customer Insights live up to sales and marketing promises?

Yes

Did implementation of Microsoft Dynamics 365 Customer Insights go as expected?

Yes

Would you buy Microsoft Dynamics 365 Customer Insights again?

Yes

Other Software Used

Adobe Campaign, Oracle CX Marketing (formerly Oracle Marketing Cloud), Pantheon

Likelihood to Recommend

The Microsoft Platform offers excellent easy features with effective CRM capabilities, and it allows easy receipts uploading and generation of productive marketing data insights is faster. The customer management functionalities are the best and excellent engagement capability and even on reports building through the software is very easy to all users.

Powerful CRM and the Best Customer Engagement Microsoft Platform.

Overall Satisfaction with Microsoft Dynamics 365 Customer Insights