Filter Ratings and Reviews
Filter 611 vetted Oracle CX Marketing (formerly Oracle Marketing Cloud) reviews and ratings
Reviews (1-25 of 240)
Companies can't remove reviews or game the system. Here's why.
December 27, 2020
I am a very demanding user and I always want everything to work according to my plans, Oracle makes sure that my work can obtain results without surprises, it is a widely used tool for multichannel marketing with the main objective of inviting many more clients, I count on A great work team to meet the objective of increasing the productivity of social media marketing and in general with Oracle Eloqua and its A / B tests, everything is achieved without problems.
My department was able to greatly simplify digital marketing with Oracle Eloqua and other Oracle products. The complexity in some business processes is just a bad memory and I can still be convinced that my work is more fluid and uncomplicated. The agility of our business processes is very impressive, we are a successful team thanks to Oracle products and we know that we can continue to drive all marketing campaigns with these products.
- My Oracle multichannel marketing strategy has significantly increased productivity and customers.
- Oracle simplifies business processes dedicated to digital marketing with its tools.
- Eloqua displays all performance reports with specific details.
- I have a strong marketing strategy that has paid off with high-performance business processes because I have come to understand that many Oracle features need to be used for our campaign performance to achieve the highest productivity.
- Scalability is perfect if your team can use most of Oracle's tools to minimize losses.
- Day by day I continue to use Oracle and I am convinced that it is a necessary product for all my campaigns.
- In-house
December 23, 2020
We have achieved all of our multi-channel marketing goals, managed to manage social media, successfully complete all campaigns, email automations, and everything related to marketing with the tremendous help of Oracle. There is a large number of functions in Oracle Eloqua that, I have not used yet, there are many functions that are sometimes not possible to execute them all, in general my experience with Oracle is very satisfactory. The entire marketing team works with Oracle products to handle large volumes of data and they always create reports to see the results and to know the benefits and failures. Oracle is vital to the business and our marketing aspirations. There are only three departments that have the responsibility of executing specific campaigns with Oracle, they work together in constant communication to achieve success.
- Many functions in a single product help us to have a wide production and know what is the best marketing strategy.
- Robust and precise automation with emails.
- Reliable and robust management of social networks.
- Personalization allows changes to marketing campaigns independently.
- The wide variety of functions are a great advantage, but they can also cause a headache because it is very complex to execute them all.
- My experience with Oracle is extensive and I have always achieved all my goals with their products and my opinion is very positive thanks to the fact that I consider there are no serious flaws.
- I have not experienced any difficulties running the campaigns with Oracle and I think there are no negatives.
- In-house
December 09, 2020
It is only being used by the marketing department and helps us in automating our marketing strategies and increasing sales lead generation.
- The platform is user friendly and [easy to become] accustomed with.
- It provides seamless integration with different CRM Systems.
- It has features such as lead nurturing, dynamic content, email builder.
- The sync time between the platform and CRM can be slow at times.
- The price is expensive as compared to other similar platforms.
- Lack of integrations with PPC platforms such as Google Ads.
- In-house
December 11, 2020
We are using Oracle CX Marketing (formerly Oracle Marketing Cloud) to acquire and nurture our B2B leads. We are using Eloqua for our marketing automation. We have integrated it with SalesForce (CRM)
- Built-in integration between Eloqua and SalesForce
- Tableau for reporting
- Integration with sales cloud or other CRM systems is a great feature
- Excellent lead scoring abilities. You can create custom models using weight-ages
- Simple and easy-to-learn user experience to build campaigns, launch them, and monitor them
- Reporting and dashboarding capabilities can improved; now they are shallow and difficult to use
- Sometimes we face hurdles in using email designer
- Data export capabilities are limited; not everything can be exported
- APIs to export data REST mechanism are confusing
- In-house
We are using Eloqua for our marketing automation. It's used across the whole organization. It is used to acquire and nurture leads, and integrate with Salesforce.
- Automate event registration process
- Utilize third party connectors like ReadyTalk for the complete webinar process
- Dig into our prospects with offers and track the entire process of lead conversion
- User friendly interface, which can be easily picked up without deep technological skills.
- Many features that are powerful for lead nurturing like dynamic content, custom object, segmentation
- CRM integration is seamless, which is very important to our organization. This integration mapping is also easy to audit.
- Tracking on user activities such modifications to programs and campaigns
- Bulk-creation in dynamic content setup
- More date tools that can be used for Segments
Oracle CX Marketing (formerly Oracle Marketing Cloud) is being used by our marketing department to automate our marketing operations and strategies. It helps us to execute our email marketing and lead nurturing processes while integrating with our SalesForce CRM for effective lead management.
- It has an amazing A/B testing mechanism, which helps to test different assets
- It provides features such as dynamic content and progressive profiling for personalization
- Easy creation of landing pages and web forms
- The platform can be a bit confusing; the same is true of the process for setting up segments
- The platform is expensive as compared to similar products that offer similar features
- Customization is difficult after a process has been automatically scheduled
- In-house
December 10, 2020
The Movember global email and digital marketing department (approximately four people) uses Oracle CX Marketing (formerly Oracle Marketing Cloud) to build, manage and send email and push-notification campaigns throughout the year. We build supporter journeys using the campaign canvases for one-off campaigns as well as triggered campaigns. For push notifications, we use a Swrve to Eloqua integration.
- Contact management
- Extremely customizable to the campaigns you want to create
- Covers a wide range of different kinds of campaigns
- Load time for campaigns
- Downtime for maintenance and warnings ahead of time
- Speed of response for customer support tickets
- Automatic error warnings when user may have clicked a wrong button
- Ease of reporting via Eloqua Insights
December 07, 2020
I've used Oracle CX Marketing (formerly Oracle Marketing Cloud) with several freelance clients who use it as their CRM for things such as (but not limited to) email marketing, marketing campaigns, and lead generation. Most of these clients have also integrated the tool with SalesForce for better data organization. Overall, it's helped my clients get things launched much faster and has some nice automation features when communicating with prospects.
- WYSIWYG editor--Most of my clients do not feel comfortable working with any HTML, and this tool made it super easy for these types of users. They always pick it up really quickly and don't need much help with it.
- Campaign Tracker--As a data nerd, I love the fact that there are so many different metrics that can be analyzed when running your campaigns. They make it very clear how areas of your marketing are performing, which ultimately makes it easier for people to understand what they are doing right and wrong.
- Overall Community--You'll have an easy time getting up to speed if you're a new user. And the community is very receptive to folks who need help.
- Best for enterprises, but I always find many SMBs that ask me about using their tool, but the hard truth is it would be too robust for their needs
- They need to improve the way the tool looks. I'm a big HubSpot user and the difference in UI is night and day. It's too clunky is some areas.
- In-house
December 07, 2020
We used Eloqua to manage our internal and external communications, across the full life cycle of our student body (from recruitment through to Alumni engagement). The use of the platform was centralized in our Marketing department, with support from our Partners in IT. Prior to purchasing Eloqua, we used multiple decentralized systems and processes to execute our electronic communications which presented challenges in terms of consistent branding and messaging strategy.
Prior to Eloqua, we also did not have a mechanism that allowed us to score and prioritize leads for follow-up, which we were able to do after implementation to a good deal of success.
Prior to Eloqua, we also did not have a mechanism that allowed us to score and prioritize leads for follow-up, which we were able to do after implementation to a good deal of success.
- Execution of email campaigns.
- Lead management and scoring.
- Landing page management.
- Customizable levels of access to the platform.
- Security.
- Template management.
- Unintuitive interface.
- Requires a good level of technical knowledge to leverage fully.
- 3rd party implementations.
- Expensive.
- Lengthy onboarding process.
- Partner-led
Oracle Eloqua is being used by our marketing department for external email communications. We use it to send event invitations, email newsletters, notifications, etc. We recently purchased this product to replace another that we used for email communications, so we are still learning, but it has a lot of great functionality.
- Email Creation
- Email Campaign Creation
- Analytics
- Integration with D365
- Template vs. Campaign Organization
December 03, 2020
We use Eloqua for our company's marketing purposes. We sync it with Salesforce, so all the data we gather from an email campaign or any data collected from a landing page can be used by our sales team. We previously used to resell Eloqua to our clients, however we still offer Eloqua support to our clients.
- The user-interface is probably their biggest strength. It's very clean and easy to navigate for marketers.
- Eloqua is segmentation is powerful, you can segment users on so many different levels from contact data to how they interacted with an email or landing page.
- Their training for the product is unparalleled. From full-day to two hour training courses, you learn with others who may ask questions that you never thought to ask. It's well worth it to go through some of the basic training.
- In Eloqua 9 you had access to a folder structure on the left hand side of the screen when you were in emails or micro sites. This made it easy to switch between emails as well as see the folder structure you were currently in. In Eloqua 10 they did away with it and now in order to get back into the folder you have to leave the email you're working on.
December 03, 2020
Oracle Eloqua is currently being used as a CRM tool and an emailing tool within our organization. It is being used by marketing groups within each service line within the organization. The whole organization, globally, uses the same platform and database. The business problem Eloqua addresses is the need to communicate with our clients and potential clients.
- Eloqua is fully integrated with other systems within our organization.
- The platform is easy to use and manage.
- Reviewing, editing, uploading, and deleting content is simple.
- Eloqua can improve on the way it looks. The theme of Eloqua looks outdated.
- Sometimes Eloqua runs very slow and has glitches.
- In-house
October 15, 2020
Oracle Eloqua is being used by our Marketing Department. It allows us to achieve targeted outreach, promotion, and updates at scale. Oracle supports our large database of contacts that other marketing automation platforms can't. Oracle's campaign canvas and segmentation tools are also very easy to use but allow for advanced orchestration.
- Segmentation
- Campaign orchestration
- Scalability
- UI for backend
- Builder for shared content
- Syncing volume
- In-house
Oracle Eloqua is used by the Marketing department and by club representatives as a means of email creation. It allows for easy creation of emails by users who may not have a strong design background or any exposure to coding.
- Ease of design. Anyone with little to no exposure to digital design can fairly easily figure out how to put together an email using the responsive templates provided.
- The new responsive templates are a great addition, but could use more flexibility for those with more advanced design backgrounds.
May 01, 2020
Oracle Responsys allows us to solve different data collection problems, we can create personalized campaigns without much effort. In addition, Responsys gives us the possibility of creating large complex automations. We have configured our CRM to automatically add all the contacts. It is currently being used in different departments and I really like the tools it has with Eloqua.
- We managed to efficiently automate campaigns with Responsys and its complex automations.
- The configuration with our CRM is optimal.
- We can solve our data collection problems.
- It has very useful tools with Eloqua.
- The interface leaves a lot to be desired and can be very complex.
- Push messaging generates very annoying errors.
- It generally has long charging times.
Not yet, but I'm interested in Oracle user groups
April 29, 2020
We have solved inefficient campaign and program issues thanks to Oracle Eloqua. In addition, we have supported marketing activities and improved communication with our clients. We managed to connect Oracle Eloqua with Salesforce as CRM and we have become much more efficient. We are still working to improve our entire work environment, but we are on the right track.
- You can connect to Oracle Eloqua with Salesforce as CRM.
- I can support marketing activities.
- Improve communication with all customers.
- Toolbox functionality needs improvement.
- Documentation is poor and detailed information is lacking.
Not yet, but I'm interested in Oracle user groups
- In-house
- Partner-led
March 04, 2020
Responsys is used across all brands to deploy and manage email and SMS campaigns. It houses messages ranging from acquisition to portfolio management. Additionally, it also houses many of the operational messages we send week to week.
Responsys solves many of the issues around segmentation and customized touch points. It has easily accessible data and the tools to use this data to create unique sends to distinct groups.
Responsys solves many of the issues around segmentation and customized touch points. It has easily accessible data and the tools to use this data to create unique sends to distinct groups.
- Segmentation.
- Program creation.
- Dynamic email creation.
- Clarity of associations within emails (data tables, programs, content, etc.).
- Launch timing flexibility.
- Automatic data upload timing flexibility.
February 13, 2020
I am envious of everyone who writes great reviews. I have been working with Eloqua for two years. I am in a small department carrying out many tradeshow email campaigns as well as product launches and press releases. We don't use Oracle to integrate with our CRM (so happy about that). I have used HubSpot and was a happy marketer at my previous job. Eloqua education was a technical fail, and working in the Eloqua app averages downtime every single day. Campaigns have failed to fire, and support is so hard to find. I have managed to adapt and work with what I have, and I feel very limited in the email campaign editor options. I can do custom HTML, but even this is so hard to do with the app. The interface is getting better but has a VERY long way to go before it approaches the user-friendliness and usability of other marketing automation tools. I don't have the decision-making authority to go back to HubSpot. We're frustrated, but want to be happy using Eloqua!
- Campaign canvas layout
- Usability
- Functionality
- In-house
We use Oracle Eloqua to create marketing campaigns to send our B2B clients marketing emails. Multiple departments at our company use Eloqua globally to serve their digital marketing purposes. We integrate Eloqua with Salesforce to allow our account executives to view our clients' digital journey and to allow them to follow up with the potential clients to complete the buying cycle.
- Oracle Eloqua has powerful functions and features that allow our campaign designers to implement the campaign flows the way we need to achieve our complex business processes.
- Oracle Eloqua provides lots of integration points with other B2B products, such as CVENT, Linkedin, ON24, Salesforce, etc. Once the integrations are connected, the data flows directly and systematically between multiple systems. It eliminates a lot of manual process and human errors.
- Oracle Eloqua also provides rich reporting capabilities for marketers to view their campaign performance.
- Some people found it hard to get started using the tool as it does take a bit of training to get used to.
- It's not cheap.
- Some people don't like the user interface.
- Partner-led
September 16, 2019
Eloqua is currently being used by multiple business segments across Optum. The vast majority is marketing to B2B client segments and lead generation (multiple instances based on US vs EU) for segmenting, tracking, scoring and then sending to Salesforce for sales team followup. We also have a smaller B2C instance of Eloqua we use for a section of OptumCare for communications.
- Detailed segmentation using contact attributes, account attributes, or custom data object attributes.
- High level of integration with other systems via apps or custom-built integrations using the Eloqua API.
- Detailed contact scoring based on activities, fit, custom objects, or account info.
- Multiple CRM integrations - Eloqua works VERY will with singular integrations with a CRM system, but has trouble when integrating with multiple CRM systems simultaneously.
- Making social sign-on and progressive profiling available using Eloqua forms outside of Eloqua landing pages, so we can get those features on Eloqua forms that we put on company pages built outside of Eloqua.
- Easy contact transfers between Eloqua instances. This would greatly improve the usability when we need to have contacts transfer instances for legal reasons (separating out our GDPR contacts to our EU instance for example) or for transferring contacts from production to the sandbox environment for testing purposes.
Yes - Utah Eloqua User Group - we meet several times a year and are able to share successes, talk about new releases and features, and also provide networking for those using the product.
- In-house
September 17, 2019
Our instance of Eloqua is used in our Marketing Operations department for purposes of launching campaigns, programs and automating marketing processes. We are very advanced with our use of data with Eloqua since our industry is a bit different than the standard B2B use cases. It helps us produce and launch high touch campaigns faster and with really advanced segmentation and data logic. It also helps give us a more holistic 360 view of our members behavior, interests and marketing efforts. It also allows us to build on-going programs that helops us to keep the pressure on the market and get our brand visible. We use the reporting and integrations piece with SFDC (which is not our CRM) but helps us close the loop more visually.
- Drag and Drop Campaign and Program building - Makes it visually easy to follow but allows you to do complex logic and workflows if needed.
- Continuous expansion of interoperability with other apps, including ones you can build or are pre-built. You can control the scalability and enhanced functionality within Marketing without having to go to IT or a programmer to get it. This allowed us to implement SMS messaging.
- Design Capabilities are progressive and responsive. This makes it easier for us to design on the fly or make changes without having to have a designer code every time.
- Outlook Plug-in - So glad they brought this back. It's an amazing tool to help control branding standards throughout the organization and rouge emails sent externally outside of Eloqua. You can have salespeople, agents, etc. that send out personal emails but you want to be able to ensure consistency in messaging and design and be able to track those external activities.
- Integration options outside of auto-syncs. I am currently having an issue trying to find an adapter to use with Eloqua to API into our data warehouse but keep the functionality on the Eloqua side.
- To provide more transparency and visual details of the syncs (integrations of outside data) from any other system that is feeding Eloqua, like what is being updated or changed, better explanations of errors, drill down to newly created records.
- Custom Objects - Need to have a way to create CDOs outside of just form submissions and uploading of lists, like if you needed to import a file nightly to feed that CDO data but automate the import and make sure it maps to a contact record.
- Import of data from a file on SFTP - There is no way to filter or create logic to control what is being fed into Eloqua. Currently, that manipulation has to be done by the IT side first. Less flexibility.
- Better auditing capabilities within the canvas. meaning, sometimes if something is changed or not working the problem may not necessarily show up in immediately, the pattern could take a while to present itself. For example, the feeders into the program. If there is a problem, I don't know that maybe contacts are not entering the program until we do reporting that month and realize there was a lull of contacts going through. Then we have a whole month of missed records or other potential data issues. When you get do large and your Eloqua machine is very robust, the harder it is to see everything
- Be able to add more than 250 custom contact records. That definitely inhibits my organization in how we need to use that record.
Yes - Eloqua User Group in Utah - I actually do not get much value out of these as they are geared more for newcomers or those still learning. For advanced users that are more technical, it isn't much help.
- In-house
- Partner-led
December 05, 2019
We are using Oracle BlueKai platform in our marketing department. Since it is our main analytics platform we are using it to personalize all of our marketing campaigns with more accurate information for targeted audiences. It allows us to ensure relevancy in the ads appearing for customers of our products, but also for potential customers browsing our websites.
- Really well facilitated cookie-based interest based advertising.
- Can process huge volumes of data.
- Provides high quality metrics about your customers for campaign optimization.
- Might be seen as an invasion of privacy.
- Does not support the usage of any custom algorithms to dig deeper into insights.
October 02, 2019
Oracle Eloqua is solely being used by our demand generation, sales, and marketing teams. We are using Oracle Eloqua to manage marketing campaigns, sales lead generation, and sending marketing emails to increase the number of conversions of potential customers. In addition to just sending marketing emails, we are also using Oracle Eloqua to track whether or not a customer has opened the email, and their activity on our main website.
- Unrivaled integration with WeChat. Many of our customers are based in China, so built-in integration with WeChat has really helped us.
- Abundance of integrations. Based on past experience, Oracle Eloqua offers more integrations than any other marketing automation software.
- HyperSite Builder is simple and easy to use, allowing us to create customizable sites based on each customer.
- Harsh pricing and contract. Oracle Eloqua isn't accessible to businesses of all sizes, and the long-term contract requirement makes Oracle Eloqua a burden on the company's budget.
- Lack of integrations with Google Adwords. We have yet to see this feature be added to Eloqua.
- Implementation takes a long time. Due to the number of features that are available, it took 4-5 months for us to fully integrate Eloqua into our workflow.
- In-house
We are using the CX tool and have seen it help our support of our dealer network. We use it to publish our tech documents to the dealer network as well as call center software for dealers and customers.
We use this for our customer satisfaction center and our technical support center.
We use this for our customer satisfaction center and our technical support center.
- Connects to other internal programs
- Connects information internally seamlessly
- Cannot attach photos to our Answers we publish
- Connection to video/animation library very easily
- Better Mobile App Platform
September 19, 2019
We use Oracle Eloqua extensively to send out marketing communications in our company. It helps us a lot with segmentation.
- Simplicity
- Performance
- Scalability
- More control of our own database or data
- More analytical support
Not yet, but I'm interested in Oracle user groups - Marketing groups would be good for me.
- In-house
- Partner-led
Oracle CX Marketing (formerly Oracle Marketing Cloud) Scorecard Summary
Feature Scorecard Summary
What is Oracle CX Marketing (formerly Oracle Marketing Cloud)?
Oracle CX Marketing (formerly Oracle Marketing Cloud) is a suite of digital marketing solutions that help B2B & B2C marketers use real-time intelligence & customer signals to deliver personalized experiences. Products include:
- Oracle Eloqua: Marketing automation to create & execute brilliant B2B campaigns
- Oracle Responsys: Cross-channel customer experience orchestration for B2C marketers, enabling them to deliver value to every individual
- Oracle Maxymiser: Customer journey optimization across websites & mobile apps through testing, personalization, recommendations, & insights
- Oracle Infinity: Behavioral intelligence streaming & real-time decision making for applications, at scale
- Oracle CX Audience: Precise targeting & audience analytics to drive engagement and marketing ROI
- Oracle CrowdTwist: Personalized loyalty & reward programs to grow brand value, purchase frequency, and customer relationships
- Oracle CX Content: Personalized, scalable content creation powered by AI for consistent experiences across apps & channels
- Oracle Unity: Single, dynamic view of the customer through unified online, offline, & third-party data
- Oracle DataFox: Verified company data & real-time signals to drive personalized marketing
These tools help marketers unify customer data, deliver relevant experiences at scale & in real time, and easily execute sophisticated cross-channel marketing to accelerate business growth & brand loyalty.
Oracle CX Marketing (formerly Oracle Marketing Cloud) Screenshots
Oracle CX Marketing (formerly Oracle Marketing Cloud) Videos (2)
Oracle CX Marketing (formerly Oracle Marketing Cloud) Downloadables
Oracle CX Marketing (formerly Oracle Marketing Cloud) Integrations
Salesforce.com, Insightpool Social Selling Platform, Oracle CRM On Demand, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Oracle Engagement Cloud (formerly Oracle Sales Cloud), Oracle Marketing App Cloud, Verticurl, DemandGen, MarketOne
Oracle CX Marketing (formerly Oracle Marketing Cloud) Competitors
Oracle CX Marketing (formerly Oracle Marketing Cloud) Pricing
Starting Price: $2,000
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Optional
CX Marketing pricing is a function of usage.
Oracle CX Marketing (formerly Oracle Marketing Cloud) Support Options
| Paid Version | |
|---|---|
| Phone | |
| Live Chat | |
| Forum/Community | |
| FAQ/Knowledgebase | |
| Social Media | |
| Video Tutorials / Webinar | |
| Premier Support |
Oracle CX Marketing (formerly Oracle Marketing Cloud) Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Mobile Web |
| Supported Countries: | North & South America, EMEA, APAC, Japan |
| Supported Languages: | English, French Canadian, French European, German, Spanish, Brazilian Portuguese, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Swedish, Turkish |