Item: Microsoft Teams
Rating: 10
Author: Muhammad Mulla

Use Cases and Deployment Scope

We are using Microsoft Teams in our organization for chat, sharing, collaboration, and for telephone calls and meetings (voice as well as video). It is a great all-in-one tool, and the teams that have access to all the features have embraced it quite quickly. We often get requests from people who are still on Skype for Business that they should be fully enabled/migrated to Teams as we are doing a phased migration.

Pros and Cons

File sharing for the team
Chat

Sometimes a single-pane of glass may be difficult for people to use.

Return on Investment

It will have a positive impact when we move entirely away from our older telephony system.

Alternatives Considered

Skype for Business (formerly Lync)

Microsoft Teams is the natural progression from Skype, and you would notice the lack of features if you had to move back.

Support Rating

The interfaces for management and documentation are all self-explanatory.

Key Insights

Do you think Microsoft Teams delivers good value for the price?

Yes

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

Yes

Did implementation of Microsoft Teams go as expected?

Yes

Would you buy Microsoft Teams again?

Yes

Likelihood to Recommend

Microsoft Teams is well suited in a collaborative environment. Especially if you have remote team members, it is probably less well suited if the only people you need to communicate with for your role are located in your immediate vicinity.

Teams, the natural progression from Skype for Business

Overall Satisfaction with Microsoft Teams