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You cannot go wrong with Mimecast. The yearly cost is minimal compared to the massive benefits it brings to email management.
December 18, 2019

You cannot go wrong with Mimecast. The yearly cost is minimal compared to the massive benefits it brings to email management.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mimecast Threat Intelligence

Mimecast Threat Intelligence is the bread and butter side of Mimecast's cloud-based email management offering. It includes email security, continuity and archiving and is the main reason we were initially drawn to and eventually signed up for Mimecast. It is the only application, outside of the MS Office Suite, that is directly used and affects all members of our organization. We host email on-premise and this product allows us to route all email through it before entering our servers. it offers malware, virus, phishing, etc...protection along with the ability to set up policies to have granular management of the email. It also archives all of our emails both of continuity's sake and searching past email.
  • Because all incoming and outgoing (with journaling setup for internal email) go through Mimecast it is a one-stop-shop for searching out emails from past months or years. It is light years better than using local archives such as .pst files.
  • Since they touch all incoming email Mimecast is excellent our filtering out spam, malware and virus emails before it even gets to your server whether on-premise or in the cloud.
  • The system is so good I could only think of two flaws and that is after using it for 4 years. The first being that although they have a great web-based management utility the pages themselves render/work slowly such that it sometimes takes a bit of time to click around.
  • Mimecast offers an Outlook plugin or web-based method to search through old archived emails. Both are significantly slower than if you had them in a local file of some kind. It's the negative side of going to the cloud for this process but does cause some users to complain.
  • The addition of Mimecast to our arsenal lessens the burden on internal IT resources to help users manage their own spam white lists, archive searches, and user education when it comes to nefarious emails.
  • Having Mimecast's capabilities allows us to gain lower insurance premiums where it pertains to IT Security and continuity polices.
When we decided to take the plunge on a SaaS offering like Mimecast we reviewed one other company that offers similar protection and archiving capabilities. Proofpoint seems to be a capable competitor and I guess one if one goes with them they will see similar savings and results however we saw no tangible reason to risk by going with the competitor when pricing was so reasonable on the known services we would get with Mimecast.
Mimecast has a 24 hours phone hotline available to assist you with issues as they arise. This is the typical help desk situation where you reach level one and go to level two if this issue is extensive however I have found their level one techs to more than capable of dealing with most issues I have called about. The only negative I would mention is that their email support is less hardy when it comes to response time so I have grown to realize that calling is the only way to get timely support.

Do you think Mimecast Threat Intelligence delivers good value for the price?

Yes

Are you happy with Mimecast Threat Intelligence's feature set?

Yes

Did Mimecast Threat Intelligence live up to sales and marketing promises?

Yes

Did implementation of Mimecast Threat Intelligence go as expected?

Yes

Would you buy Mimecast Threat Intelligence again?

Yes

Mimecast is well suited for any organization whether 20 users or 20,000. The pricing on it is more than reasonable and correlates to the number of users you will have running through it. This review is specific to their threat intelligence but they also offer a slew of other pieces that can work in conjunction with their main threat offering. For organizations who are on-premise, the Mimecast Threat Intelligence basically gives you peace of mind that even if you lose your own system for any reason your email can continue to flow and be used through the Mimecast front end. Compared so some other SaaS offerings the price is ridiculously low considering it is the main part of your arsenal for arguably the most important part of your infrastructure. It is hard for me to conceive a situation where it would not be a positive only an organization's infrastructure offerings....possibly in a business where there is actually not extra money to spend on extras? If your organization manages its own email then Mimecast is appropriate for you.