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Great tool, but not for ad-hoc collaboration
November 10, 2021

Great tool, but not for ad-hoc collaboration

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

The entire organization has access to it, but it's primarily used by the UX team. Most people in the organization don't know we have enterprise access to it.
  • The pre-built templates are helpful.
  • Editing the templates is easy.
  • The editing tools provided are comprehensive.
  • I haven't been able to start from a blank canvas.
  • Does not provide generic whiteboard feature.
  • Miro has been great in helping us get better at seeing the big picture by enabling multiple large objects to be placed in the same space - great for end-to-end journeys.
  • That same capability may be miss-utilized where too much info gets added to a space and it ends up being cluttered.
  • It has been the most helpful in helping design experiences around product features.
I was not involved in the implementation of Miro - I am a user of the tool.
Miro has many pre-built and ready to use integrations, and offers SSO login, which is great and makes things easier for us and our IT team.
We have been able to work on boards with teams across the world - where one team works/adds feedback while another sleeps, and the other team reviews the feedback during their workday.

The issue s that Miro's online whiteboard is not a whiteboard - it doesn't offer real whiteboard functionality.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

They are very similar, but Miro seems to have a more enterprise-ready application, whereas lucid lacks team-oriented collaboration at the enterprise scale.
Slack, Microsoft 365 (formerly Office 365), Aha!
Miro is well-rounded too, but still has some key capabilities that are missing. It's great for industry-standard templates, or tools - where you are provided with pre-built templates that you can edit to fit your use case. It's not so great for ad-hoc exploratory type work, where you just need something blank to start a discussion with a team.