If your looking for best-in-class B2B eCommerce features.. look no further.
January 27, 2023
If your looking for best-in-class B2B eCommerce features.. look no further.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Miva
We use Miva to drive our eCommerce engine for our B2B operations. We have used it to bring our ERP system to our customers in a way they can interact with that is familiar and comfortable. Miva has been a groundbreaking change to how we are able to do business. We have many business units, each working with distributors or agencies in different ways, on top of a large support staff that manages orders. Since we have so many locations and different workflows, we needed something that was flexible. We evaluated many solutions when looking for a platform that could scale with us, and Miva was the clear choice and winner. One of the main drivers of that was the ultimate ability to customize the platform to work for our business and scale. You can adjust and edit all facets of the customer experience and a large number of the backend connections that just wasn't an option in many other platforms. Offering customized products to a different customer base was another headache that we were able to solve easily with Miva. Miva supplied us with the necessary toolset to create great websites.
- Customization of the platform is limitless
- External API options via XML and JSON
- Easy to learn and program (PHP, JQuery, etc)
- Solid Architecture - Reliable
- Invests in the platform for the future
- Native Integrations
- Mobile App
- Passwordless Login / Wallet
- Ability to add new websites rapidly
- Standard language for our ERP to talk to one platform
- Customization has enabled more return customers
Each player has positive features and value to add to a business. BigCommerce and Shopify have brand recognition that has lead to them being the more common choice in eCommerce. Overall, they have their place for simple B2C sites, and less complex B2B sites. Miva was the only one where we had access to not only the core of the platform, but every part of our page templates. Most platforms will give you a box to stay in, but Miva lets you define the box, and when it doesn't fit your needs, you can adjust it to bring it where it will benefit your company most. Some of the major benefits that we couldn't find on other platforms: Ability to incorporate APIs at any stage of customer journey Unlimited Custom / Complex Product Configurators and Builders Easy to understand the structure and hierarchy of pages and templates.
Do you think Miva delivers good value for the price?
Yes
Are you happy with Miva's feature set?
Yes
Did Miva live up to sales and marketing promises?
Yes
Did implementation of Miva go as expected?
Yes
Would you buy Miva again?
Yes
Miva Feature Ratings
Using Miva
15 -
Order Entry
Sales
Shipping
Finance
2 - Basic HTML, PHP, JQuery and web development skills.
- Easy to Use
- Scalable
- Works how we need it to
- Offer customizable kits to customers
- Allow customers to build and save part numbers on demand
- New features like Pagebuilder will help us improve marketing efforts and simplicity.
Evaluating Miva and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
I needed a solid product that had the features we had to have to go to market.
Miva Implementation
- Implemented in-house
Yes -
- Fact Finding / Evaluation
- Wireframe
- Testing
- Go Live
Change management was a big part of the implementation and was well-handled - Be sure to include all users that will use the product, or will be affected to ensure early buy-in and notice of things that won't work as expected.
- User Training
- Unexpected Problems with External Connected Software
Miva Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Unlimited support is included in our plan.
Yes - Found a bug in a template and they were quick and transparent to help us understand how and when it will be resolved. Development is very transparent with it's users.
One night we had a bot decide to send a lot of traffic to our sites, in an attempt to DDoS our site. Miva's team was alerted at 3am, and began working to mitigate the issue, and keep us informed of what was going on. It was comforting to know that I didn't have to stay awake 24/7 ensuring sites were online. Miva's NOC team is there 24/7/365 and goes the extra mile.